Xel-Ha Tours and Tickets

1,600 reviews

Named after a Mayan word meaning “the place where the waters are born,” the Xel-Ha aquatic park encompasses 14 acres (5.7 hectares) of jungle and ocean just south of Playa del Carmen. A must-visit family-friendly attraction, Xel-Ha is home to cenotes, a lazy river, fish-filled lagoons, and other natural attractions.

  • Daily 9am-6pm
  • Tulum, Quintana Roo, 77780

Tours and Tickets to Experience Xel-Ha

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What are people saying about Xel-Ha

Chris_C, Nov 2023
Do it.
You can't climb the ruins anymore, but coba is less crowded and xel-ha was so cool to walk around and float the river.
Camille_H, Aug 2023
Just a wonderful time
A very unique experience. Very relaxing. Food was very tasty. Suggest adding fans in the locker rooms.
Robert_B, Aug 2023
Floating down the river and jumping off a cliff. Good and drinks were good and service was excellent. Bus was on time and drivers were helpful.
Fiona_M, Aug 2023
Totally amazing!
Absolutely amazing. Would highly recommend. Couldn’t fault this trip. Such a different experience and felt like we really experienced nature at its best. All staff were helpful and accommodating when we needed to change one of the additional activities. The only downside is for several of the activities there is an additional cost but for once in a lifetime opportunities, it’s totally worth it and no pressure to buy. Can’t wait to return.
Frequently Asked Questions
Q:What are Xel-Ha hours of operation?
Xel-Ha hours of operation: Daily 9am-6pm. Buy tickets in advance on Viator. If you book with Viator, you can cancel at least 24 hours before the start date of your tour for a full refund.
Q:Should I book Xel-Ha tickets in advance?
We recommend booking e-tickets ahead of time to secure your spot since Xel-Ha can get crowded. If you book with Viator, you can cancel at least 24 hours before the start date of your tour for a full refund.
Q:How much does it cost to visit Xel-Ha 2024?
Currently, an entrance ticket to Xel-Ha costs USD 117.94. Guided Xel-Ha tours start around USD 117.94 per person.
People Also Ask
Q:What does a Xel-Ha ticket include?
A:All-inclusive Xel-Ha tickets include unlimited snorkeling; river floating on inner tubes; zip lines, cenotes; special activities for kids at the Children's Playground; use of lifejackets, tubes, snorkeling equipment, and bicycles; continental breakfast; snacks; lunch buffets; domestic open bar; and unlimited non-alcoholic beverages. Optional activities such as speedboat rides incur an additional fee.
Q:Does Xel-Ha have cenotes?
A:Yes. Xel-Ha has two cenotes (deep limestone water-filled sinkholes unique to the Yucatan). Named Paradise and Adventure, the cenotes are located in the heart of the jungle, and you can find them by following the trails that cross the bridge over the Xel-Ha River.
Q:Can kids go to Xel-Ha?
A:Yes, kids can go to Xel-Ha, and traveling families will find plenty to keep younger visitors occupied. The Children’s World area has a wading pool, playground, water slide, rope climb, seesaw, and more. However, some activities, such as marine wildlife encounters, may have age restrictions.
Q:Do they provide towels at Xel-Ha?
A:Yes, towels are provided at Xel-Ha. Visitors can simply request towels when they arrive at the locker room area while storing their belongings and deposit them in the designated containers when finished using them. There is no need for visitors to bring their own towels.
Q:Is there Wi-Fi at Xel-Ha?
A:Yes, there is Wi-Fi at Xel-Ha. All visitors can enjoy complimentary Wi-Fi access throughout the park—perfect for keeping loved ones back home updated on all your adventures.
Q:Is Xel-Ha wheelchair accessible?
A:Yes, most of Xel-Ha is wheelchair accessible, and there are accessible facilities in almost every part of the park. Visitors may also rent a wheelchair at an additional cost. The park is also stroller-friendly and has strollers available for rent.