Dear customer, this review is not based on accurate information. A few days before your tour, we tried to contact you by phone to see if it would be possible to reschedule your tour to 12, as you had it scheduled for 11. We politely explained the reason why we wanted to reschedule your tour. Unfortunately, we did not receive any response from you. On the day of the tour, when we managed to reach you via email, you only wrote to us requesting to cancel the tour and refund the money. Of course, we promptly refunded the money to you. You did not respond to our messages for several days, which we also have screenshots of. We are a company with a long tradition, excellent reviews, and we highly value each of our customers. This tour never took place because you asked us to refund your money. Have a nice day. Michael, manager