Dear customer,
You have sent us an email where you have informed us that the guide was informative and kind. But he was s little bit sick. Guide told us that you have not complained at all during the tour. You even tipped him well. It suggests us that you were happy with his services. We even have provided you with a free hotel pick up. If everything was so bad about him why did you tipped him? Why did you write to us that he was informative and kind? You could call us during the tour that you do not want this guide because he is sick. Unfortunately guide did not informed us about his condition because he said that he had just a runny nose. He went for tests after your complaint and they found out that it is an allergy. Our manager said that you cannot comprehend , not in order to insult you, it is really difficult to understand all the information which is totally normal. The tour you joined was designed for Slovaks not international tourists. You cannot understand all the details of Slovak history because there are some details which could be understood more by Slovaks because they learn about it at school all their life and it is culture related. That is why guides give information which are more known and they do not translate every little detail. I am really sorry that you have a bad experience with us but the guide is experienced. He has guided a lot of these tours and we have never received any complaints about him. You demanded 50 % refund, but we found your request of 50% refund unreasonable because we really delivered all the services as always. No one wanted to be rude, so we are sorry that you have such a feeling.