Dear Hana,
Thank you very much for your review and I am sorry that you did not enjoy our private tour. I was shocked and disappointed to read your claims, as we both know what really happened. I have been working in tourism for nearly 30 years, but I have NEVER EVER read such an unfair review.
This reservation for a private city tour was made for 6 people, however 7 people showed up at the meeting point with a dog and a stroller at the time of departure. Fortunately, a larger 8-seater NEW Mercedes V class minivan was provided for the tour, although we were not informed earlier to take care of the dog, or a child, who will need the carseat and extra luggage room for the stroller. As this is a private tour WE DO ACCEPT ANY SPECIAL REQUIREMENTS if we are informed about this in advance. The guide called me immediately what to do, because the dog doesn't have its own kennel, the child doesn't have a carseat, so our colleague is risking her driver's license and tour guide license by completing the tour and also for the child the travelling will be unsafe. She mentioned all the official rules that we should keep during the tour not to have any fine or police stop. These rules were never respected. She asked you if you added the child to the booking or you asked for the car seat in advance and you agreed you DID NOT. We DO HAVE ANY KiND AND SIZE OF CARSEATS, we would have been happy to provide it if you had let us know.
Finally, the tour started, on the way the dog, since it was not in a kennel, jumped forward into the passenger compartment several times. Nevertheless, the tour guide would have led the tour according to the itinerary. Unfortunately, since it was nearly 95 Fahrenheit, YOU DECIDED that you no longer wanted to get off the minibus or walk, or enter any of the sighseeing points because the weather is very hot for both the dog and for the child. YOU asked the tour guide not to continue the sightseeing because of the heat, but to go to lunch and the boat trip as soon as possible. I cannot accept your claim that we shortened the tour. However the tour started at 09.00am and you got off the cruise at 02.00pm, so you made your tour 5 hours long ( NOT 2.5 hours as you wrote) on your own decision, please do not write unreal facts.
Your guide Nora is one of the best one all around Budapest, she works for VIP and government events. She is one of the most popular guide because of her professionalism.
Yes, your husband was very kind at the end of the tour, as he really understood this unpleasant situation and he was grateful for the guide to make her best for everybody.
Unfortunately, at the end of the tour, the bus was full of dog hair and saliva, so my guide could not do her next job that day.
As I mentioned we DO RESPECT every wishes, we are pet and child friendly and we do costumize the private tour according to our guest' needs.
We are deeply sorry you were happy to leave Budapest but we hope you will have better experiences in other cities.
We keep on providing excellent services for our future guests. All the Best!