Thank you for bringing your concerns regarding your recent visit to our attention. We sincerely apologize for any inconvenience or disappointment you experienced during your tour.
We understand that the audio quality and signal issues you encountered made it difficult for you to hear and understand the guide's commentary. We would like to clarify that the guides and headsets used during the tours are provided by the museum, and as a tour operator, we have limited control over their functionality.
We regret to hear that the pace of the tour seemed rushed and that the guide did not make allowances for the varying needs of the group, including individuals who are elderly or partially sighted. Our aim is to provide an inclusive and memorable experience for all visitors, and we apologize if this was not adequately achieved during your tour.
Therefore, we have shared your feedback with the museum management to address this issue and work towards improving the audio equipment and guides behavior.
Once again, we apologize for the inconvenience you experienced and appreciate your valuable feedback. We strive to continuously improve our services, and your comments will assist us in enhancing the quality of our tours. We would like to extend our invitation to visit us again in the future, and we will make every effort to ensure that your next experience with us surpasses your expectations.
Thank you for bringing this matter to our attention.