Tina, I'm sorry that my Big Cypress Audio Tour didn't meet your expectations and that the road conditions negatively impacted your experience. I'd like to understand more about your experience, so it would be beneficial if you could reach out to us through the app. Your purchase is indefinitely valid, so you can revisit the tour or listen to the stories more conveniently. However, if you're seeking a refund, please request one, and we will make sure it's handled for you.