Thank you for the feedback. We have discussed your concerns with Susan and have taken it into account. Please understand in ANY major cities, there are roads only accessible to pedestrians sometimes. When traveling to an unfamiliar location, always allow yourself extra time. GPS only calculates when you will arrive in the area but does not calculate time for finding parking or walking to the location. Thank goodness you had a private that evening so we could accommodate your 30 minute tardiness. The two hour tour you chose is considered a sample tour which includes history, ghost stories, a MINI investigation. You could have told her you would like more investigation time. The only problem would be if no contact was made with the other side we would have gotten the complaint that you just sat in a dark room and didn’t tour the city. She definitely would have been able to do and show you more if the tour started on time. We do thank you for your support and understanding.