Its always unfortunate when guests do not read the listing or follow directions. This is a collaborative immersive game that requires guest participation to a huge degree. Its not a sit on the back of the bus event where you wait for it to happen.
In the case of this group, when they messaged me they thought it was a private tour of Joshua Tree, I told them it was not and offered a refund at that time. They declined. They were picking up a rv that day after flying in from overseas, so being busy they skipped the pregame info on whats app, skipped the team name and photo( an important building block) and most of their team skipped the powwow explaining how the game worked.
if you approach the game this way it is very likely you will have the same result. They also choose a mid day at 105 degrees, which i contacted them about on booking and advised against,.
if you approach it like many of my other hunters, by doing the team name and photo, doing the powwow in a quiet place where everyone can hear and taking a leap of faith to do this playful and light hearted game, your results will be good.You are the magic part of this game. If people are grumpy or in a bad mood it is true my game will not be able to fix that.
Ps. i do call guests upon booking so feel free to ask me any questions and i can address any concerns. you can always cancel for a full refund up to 24 hours prior to tbe booking date and time.