Hi Grace,
Thank you for taking the time to leave us your feedback. We're sorry to hear that your experience with Kathy didn't live up to your expectations. Kathy is one of our best-rated guides due to her kindness and knowledge, but we understand from her that she had to adapt the itinerary on the day of the tour given some changes in the cable car schedule, and that she had trouble with her Lyft App, which may have caused another impression at times. Still, she's assured that everything contemplated on the tour's itinerary was covered, so we would love to speak to you and understand your experience in greater detail.
We hope to have the chance to welcome you in other cities, so that we can compensate for this opportunity.
All our best,
Travel Curious Team