Hi Raj,
Thank you for taking the time to share your experience. We are pleased that our guide did an amazing job and that our tour is good way to see Vienna. However, there was room for improvement. We rely on our travellers’ feedback as it’s a firsthand insight into what is happening on our trips. This allows us to review our trips and make improvements, as well as recognise all the good we are doing. You can be assured that everyone, from our head office team, to our local guides and operators, endeavours to provide a tour which not only lets you see a wonderful destination but really experience it. As such, we sincerely appreciate your constructive comments and suggestions with the second part of the day. As such have shared to review of our website and information to ensure our customers’ expectations are being correctly set and met. We will also continue to monitor and circulate trip feedback to ensure we’re accelerating the positive experiences and acting on the negative experiences.
Thank you again.