We are more than willing to hear out criticism when it is due to our fault as tour operators, and where appropriate acknowledge the issues and make changes. However, the matters you have raised are either beyond our control (like the weather) or lack of appreciation of the tour itinerary which you have booked, the inclusions and the timings.
Firstly, yes the weather was not good on the day of travel, but please note that this is something that we cannot control. Many people had booked tours with us and we were not going to cancel our tours due to inclement weather.
Secondly, your stop at the Botanical Gardens/Museum is included in the itinerary. If you had read the itinerary you would have known that this tour includes some time to explore on your own in Christchurch. The museum is available to explore at no cost, and many people enjoy doing this as it gives a great overview on New Zealand history and culture - especially if there is poor weather outside. Most people enjoy this part of the tour so I do not think this is something to reevaluate simply because you did not enjoy yourself.
And finally the rest of your complaint is completely fabricated. We know for a fact that the cafe at the Antarctic Centre has more than adequate food, seating, and staff. None of the activities, including the Hagglund Ride, 4D Movie, Penguin Viewing, or Snow and Ice Room, are ever rushed and they certainly weren't on the day you travelled. This tour allows for more than enough time at the centre and we know for a fact that this particular tour spent at least 1.5 hours+ at the IAC. Like I mentioned, we are more than happy to hear out criticism when we are at fault, but not when those criticism are due to things beyond our control, such as the weather, or complete misrepresentations from the truth.