Dear Customer,
Thank you very much in advance for your comment, which deserved our best attention, as we work every day to improve for the satisfaction of our customers.
As you say in your comment and very well, we changed the date of your tour to suit you better, so that you could have the best possible experience in our company.
As for dolphins, they are wild animals, over which we have no control (although it is so and may it be so for many long years), we do not want to control nature at any time.
All seasons are good for seeing dolphins, in summer the probability of seeing them more often is greater, as we have more boats working and can cover a larger search area, in winter with fewer boats it becomes a little more difficult but never impossible. In fact, in December our dolphin viewing percentage was 72%.
When you bought your ticket you knew perfectly well that the entire tour is done inside the boat and at no time can you leave it, especially because Portuguese law does not allow you to do so and because for us it is also impossible to do so.
As for the boat seats, they are suitable for this type of tour, they are the most suitable for the type of boat you chose to take your tour, there were other types of boats, but the choice was yours and not ours.
In any case, thank you very much for your comment, which is never less than extremely constructive and will certainly help us improve in the future.
Best regards,
Seacret-Tours team