Thank you for taking the time to provide your feedback. We’re sorry to hear that your tour experience did not meet your expectations. Our driver, Bill, has many years of experience and consistently receives excellent reviews for his knowledge and professionalism from guests who have praised his informative and engaging commentary.
Bill is known for his expertise in guiding tours to Mycenae, Epidaurus, and Nafplio, and we selected him specifically because of his strong track record. It's surprising to hear that you felt the tour lacked information, as Bill is known for his engaging stories and detailed explanations. We want to ensure that every guest has a rich and insightful experience, and we apologize if Bill's explanations did not meet your expectations.
We understand that you have declined our offer for a licensed tour guide, which may have contributed to the experience feeling less informative than anticipated. Our drivers do their best to share their knowledge, but they cannot provide the same level of detailed historical commentary as a licensed guide. Bill mentioned that you asked some highly specific historical questions, which might have been challenging for even a licensed tour guide to answer comprehensively.
We regret that your experience did not reflect the usual standard of our tours and are disappointed to hear that this experience left you feeling dissatisfied.
We value your feedback and will use it to improve our services and communication. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Your satisfaction is important to us, and we are committed to ensuring a memorable and informative experience for all our guests.