Thierry thank you for providing your feedback about our business. We're sorry to hear you feel we missed the mark somewhere, as customer satisfaction is one of our top priorities. We do hope that you will reconsider your review rating as your sentiments are directed towards a Viator Experience you booked, but did not participate in.
The Overview for our Private Lake Austin Boat Cruise experience on Viator does specify that Lake Austin is located just minutes from Downtown. In addition, the Meeting and Pickup details provide the physical address as well as a link to Google Maps for geographical place marking and navigational interfacing. While we are unclear as to where you were hoping this experience is located, we feel the information provided online is concise and welcome any suggestions that you may have for the product listing.
With regard to weather, we make the decision to cancel or not to cancel an experience based on radar readings and lake conditions forecasting for a scheduled time of departure. This is generally done the day of and applicable to inclement weather only (pouring rain, extremely rough water, lightning or extreme temperatures).
November in Austin, TX has an average high temperature of 71 and an average low temperature of 50, with just 4 days of rain. We did advise you one day prior to your scheduled departure date to come weather prepared as it would feel cooler on the water. On Friday (11/10), the morning of your scheduled departure, we informed you that aside from being cloudy and having just a slight chance of precipitation over the next 6 hours, the forecast looked good. The outside temperature would be 60 degrees and the boat Captain assigned to your 1:15pm cruise, who had been on the water for one and a half (1.5) hours prior to, was reporting no rain on the lake. Collectively, weather conditions weren’t inclement and did not warrant us to cancel. The cruise you booked would depart as scheduled. At 1:18pm (three minutes after your scheduled departure), you notified us by telephone that you were not coming.
We encourage you to give us a call should you wish to discuss further. Thank you again for taking the time to share your thoughts. We sincerely hope you’ll consider booking again in the future.