Dear Olga.
Thank you for the feedback and I’m sorry that you feel that you have seen less than expected. I had a conversation with the guide, and he told me that you covered everything from the itinerary, you went to lunch to a restaurant downtown Novi Sad and that you were dropped-off around 16:30 to your Belgrade hotel. Since you started at 9, it was a 7 and a half hours tour, so it is 30 minutes shorter than the tour promises. The Russian speaking guide that you had is still new in the Serbian Private Tours team, so he might have rushed things a bit. This is not our practice, we make sure that the guest’s experience comes first and we never measure time on tours, we very often stay as long as needed in order that the guests feel relaxed. I’m sorry about this once more and I’ll make sure that Petar doesn’t make the same mistake with other guests. Feel free to contact me next time you are in Belgrade and I’ll make sure that you are compensated for this average experience.
Miljan