Dear Elias,
Thank you for taking the time to share your feedback with us. We sincerely apologize if our pricing did not meet your expectations, and we appreciate your insight regarding the available alternatives.
Our primary goal is to provide a convenient, stress-free experience for our guests, and our pricing structure reflects the additional services and benefits we offer. In addition to transportation, our package includes personalized assistance and skip-the-line access for ticket purchasing, which sets us apart from the standard entrance option.
We understand that value is important to our customers and continuously strive to improve our offerings. We will certainly take your feedback into account as we evaluate our pricing and service options.
Warm regards,