Hello, we are sorry that you were disappointed, unfortunately the wind conditions of the day you came did not allow you to open the sails because in the first direction of the wind did not allow you to follow the right direction and therefore arrive in time to the pre-established stages well described in our announcement and on the return the important wind reinforcement did not give us the opportunity to open them for your safety and that of the other guests who were on board.
The day you were a bit unlucky but it does not seem to me that for the mere fact of not having opened the sails you had to judge our experience with a single star, the other guests who were on board with you as well as appreciating the magical and breathtaking places you visited gave us 5 stars plus they did our achievements.
I hope you can return on a better day to go sailing, perhaps booking the entire boat for you so that we can indulge your wishes.
I hope you can be more objective on other occasions and not just judge based on your expectations but by reading well the offer that is proposed to you and judging what is given to you!
Have a nice day.