up to 24 hours before the experience starts (local time)
If your hotel is not listed, means you need to go for a special meeting point, please let us know in which hotel are you gonna stay so a representative of our company can contact you to indicate the meeting point and pick up time. This service has two different schedules, the first one is for a morning tour and the pick up for Cancun is between 7:30 am to 8:30 am, for Playa del Carmen is between 7:00 to 8:50 and the second is for a noon tour and the pick up for Cancun is between 11:30 am to 12:30 pm and for Playa del Carmen is between 11:00 am to 12:55 pm. The schedules vary according to the hotel, our representative will indicate the exact schedule via mail or via text message. The activity starts at 9:30 and 13:30. In case you select a different zone than the one your hotel is located in, your reservation will be edited with the correct zone through the booking engine.
You can cancel up to 24 hours in advance of the experience for a full refund.