Cancun

Glass Bottom Boat in Cancun

Cancun, Mexico

2 hours
Mobile ticket
Offered in: English

Overview

Even if you don’t like to get your face wet—or the kids are too young to snorkel—discover Caribbean marine life on this glass-bottom boat tour. Traveling below the waterline, explore the Punta Nizuc reef, the Cancun Underwater Museum of Art (Museo Subacuático de Arte), the Nichupte Lagoon and its mangrove canals. See colorful fish, fascinating plants, different corals and sunken sculptures. Please note: package excludes reef preservation and pier fees.

Explore the underwater world without getting wet on a glass-bottom boat tour
See mangroves, tropical fish and sunken sculptures covered in coral
Stay fueled with free-flow beer and other refreshments on board
Great choice for families with young kids or groups with non-swimmers

What's Included

30-minute guided tour in an air-conditioned glass-bottom boat
Tour through the Nichupte Lagoon and mangrove canal
Open bar of beer and refreshments

Pickup from your hotel
Reef preservation and pier fee (20 usd per person)

Meeting and Pickup

Meeting point

Aquaworld
Blvd. Kukulcan, Zona Hotelera, 77500 Cancún, Q.R., Mexico
Aquaworld in Cancun, Mexico. Boulevard. Kukulcan km. 15.2 In front of Paradisus Hotel

Start time

End point

This activity ends back at the meeting point.

What To Expect

Punta Nizuc - Cancún (Pass By)

Museo Subacuatico de Arte (Pass By)

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Near public transportation
Not recommended for travelers with back problems
Not recommended for pregnant travelers

No heart problems or other serious medical conditions
Most travelers can participate
Participants must be between 5 and 65 years old
People under the influence of drugs will not partticipate in this activity.
This tour/activity will have a maximum of 16 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.

Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Traveler Photos

Reviews

3.5

34 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

We perform checks on reviews

Showing 1-10 of 34 reviews

Loved the Mermaid

Daria_B, Nov 2023

Sophia did a nice job of taking us through the underwater sights ranging from sculptures, coral, turtles, stingrays & schools of fish. We had an added bonus of a mermaid both under & above the water. Trip was very nice!

Response from Host, Nov 2023

We're happy that you're happy! Thanks for taking the time to share your experience with us, SAT MEXICO people thank you for leaving your review, and looking forward to serving you again. Best wishes!

A bad experience and bogus tour operator

Soumya_S, Jul 2023

The tour operator is a cheat. There was a severe thunderstorm on the exact date and time I booked the tour but they bluffed that they will conduct the tour during the heavy storm. I do not recommend this tour. A bad choice.

Response from Host, Jul 2023

First of all, thank you for sharing your comments, we are sorry you feel this way, and we apologize for the bad experience you had; we would like the opportunity to talk and investigate your feedback further, we typically follow exceptional customer service and we regret that your experience with us was not up to par, please drop us a message directly, we’d love to resolve this as quickly as possible and find a solution that works for you. Best regards!

Amazing family activity

Kathleen_C, May 2023

Everyone had a great time! I was nervous reading the negative reviews but this excursion was really nice. The ocean is unpredictable but the fish, turtles and sting rays showed up and the kids loved it. Even the boat ride to the submarine was fantastic

Response from Host, May 2023

"We are happy that you enjoyed this tour! The team here at SAT Mexico is thrilled to hear such good feedback; We really appreciate you taking the time to share your experience with us. We hope to see you again soon! Best wishes"

Fun but everyone was sick but me.

Rebecca_B, Feb 2023

It was decent. I was surprised that 8 of 15 of the people experienced surprising discomfort of their stomach. One entire family behind us had to puke the entire ride. Take some sea sickness Medicine if you can. I would probably not go if you’re prone to se sickness.

Response from Host, Feb 2023

First of all, let me thank you for visiting Mexico; we are happy to serve people from all around the world; thanks for taking the time to share your feedback with us; we're glad you feel we're on the right track! Best wishes.

Don’t book Through Viator

Joseph_G, Dec 2022

We booked our glass boat excursion through Viator a day in advance as we wanted to ensure the weather and schedule would permit. We made our plans and even had the mobile confirmation on our Apple wallet but after arriving to Aquaworld they informed us they couldn’t find our reservation because Viator never sent it to them. Wasn’t Aquaworlds fault but they should use a better company to help sell their tickets. We did not get our money back for their mistake and we’re also out the expense to get ourselves there and back! Horrible experience!

Response from Host, Jan 2023

We completely understand your displeasure regarding the weather, we both understand that these issues are out of our hands and that for safety reasons certain security measures have to be taken, which I repeat are out of our hands, we regret the problem of the returns.

Glass Bottom Boat Tour

Nicole_C, Sep 2022

This event didn’t happen because no one called with the time of pick up. So our money was stolen. I asked for a refund and was told that I couldn’t get one. Elizabeth with the tour place said I could get a refund but Viator needs to call and request the refund. So this was not a happy experience but it never happened and our money was stolen from us. I will not book through this company again.

Response from Host, Sep 2022

Hola, Nicole_C We are sorry to hear that you are going through this bad experience with Viator, there are protocols that we have no control over but we will follow it up more closely so that you get a refund.

fun

Ted_R, Jul 2022

Was fun and interesting. Clear view of the underwater ecosystem. Felt a little claustraphobic the first couple of minutes but it quickly passed. Use the bathroom before you get on the first boat that takes you to the glass bottom boat.

Response from Host, Jul 2022

Thanks for your review! Nice to hear that you had a great time. We will let ??? know your thoughts and see you on your next holidays in Mexico!!

The service and...

Joytilak_M, Jul 2022

The service and experience were ok...but I wish I could have seen all the underwater statues.. it was few

Response from Host, Jul 2022

we are sorry that the experience was not to your liking and that we did not meet your expectations, we will work to improve the places and the experience.

Unexpectedly poor

Anthony_R, Jun 2022

Really very little to see. The design of the boat is very uncomfortable, too hot with minimal air movement and certainly not something worth doing twice let alone the first time

Response from Host, Jun 2022

Hello, Anthony_R. Thanks for sharing your feedback; we’re sorry your experience didn’t match your expectations. The happiness of our clients is our number one priority, that's why reviews like yours make us keener to push us to be better.

Great experience

Guerty_S, May 2022

Great experience I would choose to do it over again love it when I return back for visits I will do it again

Response from Host, May 2022

Hello, Guerty_S. We're happy that you're happy! Thanks for taking the time to share your experience with us, SAT MEXICO people thank you for leaving your review, and looking forward to serving you again. Best wishes!

Beautiful

Shelly_S, Apr 2022

If you or a member or your party gets motion sick or has sensory issues, this is not the activity for you. It is a small space, warm, the bubbles from the boat moving and the rocking can cause troubles. Ince you are in your seat, you can not get up for 30 minutes. It is beautiful though.

Response from Host, Apr 2022

Hello, Shelly_S. Thanks for taking the time to share your thoughts and feedback with us, we're grateful for your honest feedback, all review is important to us since we strive incredibly hard here to make every customer experience enjoyable. Best wishes!

Shameful!!!

KAREN_A, Jul 2021

I paid for 3 people and had a voucher. When I showed up the man said the reservation was canceled. I said I paid and had the booking for Sat 7/24. He said no. This was a horrible experience. I NEED A FULL REFUND AS I HAD TO PAY AQUAWORLD ALSO AND BOOK OUR EXCURSIONS. YOU OWE ME MONEY AND MADE THIS A HORRIBLE EXPERIENCE FOR ME AND MY FAMILY!!!

Response from Host, Jul 2021

Dear Karen_A First of all, thank you for sharing your comments, we are sorry you feel this way, and we apologize for the bad experience you had; we would like the opportunity to talk and investigate your feedback further, please drop us a message directly, we’d love to resolve this as quickly as possible and find a solution that works for you. Best regards!

Do Not Purchase

Taniqua_J, Jun 2021

Was not able to go on boat ride. Customer service was horrible, also an extra $25 is required at front desk even after purchase online.

Response from Host, Jun 2021

Dear Taniqua_J We are sorry that you have not been able to carry out the activity; thank you very much for writing us and leaving us your comment; we’d love to resolve this as quickly as possible and find a solution; please reach out to us at +52 55 5351 3906, so we can learn more about this issue. Best wishes.