You dont waist your time right Miss Cruz?
PLEASE SEND ME THE VIDEOS!!!! We been emailing each other and you have not send me anything yet!
My email is email@example.com
May God Bless you! to bad we can not post your pictures because I do have it, and you and your friend have drinks on the hands! at the tour for 31 persons only 15 were on board ( almost private ) And the family that you talked about it, or the other passengers they did not say anything what you are saying.
They have a blast and they write the review as a great tour.And yes you are making a all deal, because you want a free tour Miss Adjanie Cruz... Please dont make any deals with this lady she will use and minor excuse to get money back after doing a tour. dont worry I will coy and paste the message right now.
THIS ARE MESSAGE THAT MISS CRUZ DID NOT KNOW HOW TO COPY AND PASTE.
With all the respect you deserve.
We do not go out to sea, without the authorization of our maritime authorities, because if we dont do what they tell us, they can impose big fines and even close the marina.
Children? You did not bring children and I will attach the comment sheet of the family that brought their children and rated the service as excellent.
You should not exaggerate things, because in the first place the sea, between Isla Mujeres and Cancun THERE ARE NO WAVES to splash aggressively the Catamaran that is 40" ( is that what you consider a small boat? ), they do not exist because it is not an area of open sea... between both sides Cancun and Isla Mujeres. there is movement, but not like the one you describe, it looks like a horror movie! which was not so. You did the tour, and the only thing you did not do was come back with us, but you or you very smart people because did not want to sign the responsive sheet which you returned on your own. because they felt dizzy ( or sea sick )And it's very strange because during the time at the all of you were fine, right? we will only give you a proportional part, but not a full refund. In this case it would be what you paid for the ferry per person.
Miss.... we have been in this industry for more than 20 years and we know all the excuses that have been and can be made, all of our clients know of the excellent service we provide, and that is why we have the bag of excellence and believe me that it is not because of people like you We will lose that badge, saying that we are putting your lives at risk, that's a big lie on your part. we will never ever We would put the lives of our clients or our crew at risk.
Monica Montiel Jan 16, 2023, 04:31 PM
Adjanie Cruz reply
The Marina was closed the following day because of the weather and the weather was better than on friday. Oh no, thank god I didn't have my children but one family had 2 children aboard and they crying and throwing up. I have videos of the waves and the water splashing inside the catamaran. It was a horror movie and it's sad how business exposed people's lives because of the money. More sad is you justifying the mistakes made, peoples lives are not joke and you should take responsibility for the actions of your employees. I can send the two videos I recorded with proof of the journey.
Adjanie Cruz Jan 16, 2023, 05:01 PM
Im not even the owner nor the marine autorithies that gives permission to all the Catamarans to go out on the ocean, in this case talked to them.
We refund the money back for what you pay for the ferry.
Monica Montiel Jan 16, 2023, 05:15 PM
Adjanie Cruz reply
You are not even refunding half of what we paid and our lives where in danger.
Adjanie Cruz Jan 16, 2023, 05:16 PM
Here are the Family that you say the kids were crying.and the review of some of the other passengers with you.We did not put anybody lives in danger.
Monica Montiel Jan 16, 2023, 05:49 PM
Cassandra Half day.jpeg
Lupita Navarez The person with the 2 children.jpeg
We refund Miss Adjanie Cruz, her money and her friends their money back from the Ferry they took because now she does not remember that she say to the tour guide If they did not arrive at 4:00pm at the meeting point it was because they were going to stay longer on the Island and take the ferry back ¿ or now you are also going to say that is not true Miss Cruz?
Please take care be safe and remember that, What goes around comes around Miss Cruz.