Cancun

Cancun Airport-Hotel Shuttle Transportation

Cancun, Mexico
Cancun Airport Hotel shuttle one way Transportation

From $12.00

Select Date and Travelers

up to 24 hours before the experience starts (local time)

  • 10 minutes to 2 hours
  • Pickup offered
  • Mobile ticket

Overview

Save on the costs of expensive private transfers but skip the hassles of navigating public transport when you book this convenient shuttle transfer service from Cancun airport to hotels on the Yucatan coast. Travel in the comfort of a recent model vehicle driven by a professional driver/guide, with a 24/7 emergency number for complete peace of mind and staff at the airport to meet and greet you.
  • Travel from Cancun to Yucatan beach hotels on a comfortable shuttle service
  • Great-value service costs a fraction of private transfer fares
  • No need to hunt around the airport—meet and greet service is provided
  • Enjoy complete peace of mind with a 24-hour emergency number

What's Included

  • Driver/guide
  • Hotel drop-off
  • One-way shared transfer
  • Meet and greet at the airport.
  • Food and drinks, unless specified
  • Gratuities
  • Hotel pickup

Meeting and Pickup

Pickup point

  • Cancun Airport
    Cancun Mexico

Start time

12:00 AM

Drop-off points

Select a drop-off point
Type to search

Pickup details

Cancun International Airport, depending of the Airline company you are flying, is the Airport Terminal you will arrive. Proceed to the “Tour Operators” gate to meet the Mexico Travel Solutions Airport Representative, who will be wearing a white and blue polo shirt with a colorful flower logo on the right side and holding a sign. Please present your confirmation/voucher or photo ID upon pickup.

What To Expect

Additional Info

  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Service animals allowed
  • Infants must sit on laps
  • Most travelers can participate
  • All clients with 5 years of age or older will have to pay full price. Clients with 4 years old or younger have free service except if they need a sit in the vehicle, in that case a full price its going to be charged.
  • Unfortunately, we do not allow pets or animal service in shared service. Please, book a private service and let us know before your arrival date to do the proper arrangements.
  • Zone 1 – Cancun: Hotel Zone and Cancun downtown (including Hostel, Hotel and Airbnb)
  • Zone 2 – Playa del Carmen: Hotels and Playa del Carmen downtown (including Hostel and Airbnb)
  • Zone 3 – Puerto Aventuras: Aventuras Club Lagoon, Aventuras Club Marina Pto. Aventuras, Barceló Maya Palace Resort, Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial, Barcelo Maya Palace, Barcelo Maya Riviera, Barcelo Maya Tropical, Bel Air Collection Xpu-ha Riviera Maya, Catalonia Riviera Maya, Catalonia Royal Tulum - Adults Only All Inclusive, Catalonia Yucatan Beach, Chac Hal Al Condos Pto. Aventuras, Coral Maya Turquesa Pto. Aven, Dom. Particular Puerto Aventuras, Dreams Puerto Aventuras, Esencia, Hard Rock Riviera, Lm By Inmense Pto. Aventuras, Omni Puerto Aventuras Beach Resort, Quintas Del Sol Pto. Aventuras, Secret Waters Pto. Aventuras, Serenity Eco Luxury Tented Camp, Villas Del Mar 2 Pto. Aventuras, Villas Del Mar Pto. Aventuras.
  • Zone 4 – Puerto Juarez y Costa Mujeres: All Ritmo Cancun, Amara Cancun Beachfront, Atelier Playa Mujeres, Beloved Playa Mujeres, Catalonia Costa Mujeres All Suites Spa - All Inclusive, Dreams Playa Mujeres, Estudio Playa Mujeres, Excellence Playa Mujeres, Finest Playa Mujeres by The Excellence Collection - All Inclusive, Garza Blanca Cancun, Grand Palladium Costa Mujeres Resort Spa, Hacienda Del Mar, Ikarus Kyte, Majestic Elegance Costa Mujeres- All Inclusive, Muelle Pto. Juarez-ultramar, Paradisus Playa Mujeres, Planet Hollywood Adult Scene Cancun, an Autograph Collection All Inclusive Resort - Adults Only, Riu Dunamar, Riu Latino, Riu Palace Costa Mujeres-All Inclusive, Secrets Playa Mujeres, Trs Coral Hotel Playa Mujeres, Villa Del Palmar Cancun
  • Zone 6 – Puerto Morelos: Acamaya Reef Cabanas Beach, Azul Beach By Karisma, Azul By Encanto, Azul Sensatori, Breathless Riviera Cancun Resort Spa - Adults Only - All Inclusive, Casa Palma Pto. Morelos, Casa Palma Real (pto. Morelos), Casa Shiva Pto. Morelos, Casa Wagner Pto. Morelos, Corales Suites Pto. Morelos, Desire Pearl Resort Riviera Maya, Desire Resort And Spa, Dom. Particular Puerto Morelos, Dreams Jade Resort Spa - Inclusive, Dreams Natura, Dreams Riviera Cancun Resort And Spa, Dreams Sapphire Resort Spa - All Inclusive, Excellence Riviera Cancun - Adults Only All Inclusive, Golf Moon Palace, Grand Residences Riviera Cancun, Hacienda Morelos Pt. Morelos, Haven Riviera Cancun, Hideaway at Royalton Riviera Cancun, an Autograph Collection All Inclusive Resort - Adults Only, Hilton Cancún All Inclusive, Hotel Amar Inn Pto. Morelos, Hotel Arena Beach Club Pto. Morelos, Hotel Casa Jardin Pto. Morelos, Hotel El Moro Pto. Morelos, Hotel Gota De Sal, Hotel Marina El Cid, Hotel Ojo De Agua Pto. Morelos, Hotel Posada Amor Pto. Morelos, Hotel The Mangles Suites (pto. Morelos), Hyatt Ziva Riviera Cancun, Las Casitas Pto. Morelos, Las Iguanas Condos Pto. Morelos, Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma, Moon Palace Grand, Moon Palace Nizuc, Moon Palace Sunrise, Nickelodeon Riviera Maya, Ocean Coral Turquesa,Posada El Moro, Royalton Riviera Cancun, an Autograph Collection All-Inclusive Resort Casino, Secrets Riviera Cancun, Secrets Silversands Riviera Cancun, Sensira Resort Spa Riviera Maya, The Fives Oceanfront Pto Mor, Velas Condos Pto. Morelos, Ventus At Marina El Cid, Zoetry Paraiso de La Bonita Riviera Maya - All Inclusive.
  • Zone 8 – Tulum & Akumal: 16 Tulum, Akumal Bay Resorts, Akumal Caribe, Akumal Natura Glamping, Alaya Tulum, Aldea Zama Tulum, Alma Tulum, Aloft Tulum, Amaka Calma Riviera Tulum, Amansala Tulum, Ana Y Jose Charming Hotel And Spa, Aqua Viva Tulum, Aquario Tulum, Arena Blue Tulum, Art Hotel Tulum, Arthouse Art Residences Tulum, Azul Tulum by GuruHotel, Azulik Villas Hotel Tulum Exclusive, Bahia Principe Luxury Akumal - All Inclusive, Be Tulum, Boutique Villas Una Vida, Bt Live Tulum, Cabañas Tulum, Calaluna Tulum, Casa Coyote Tulum, Casa Ganesh Tulum, Casa Kopal Tulum, Casa Malca Tulum, Casa Nawal Tulum, Casa Pueblo Tulum, Central Park Tulum, Chiringuito Tulum, Cielo Maya Beach Tulum, Coco Hacienda Tulum, Coco Limited Tulum, Coco Tulum, Copal Tulum Hotel, Coral Tulum, Diamante K, Dom. Particular Tulum, Don Diego De La Selva Tulum, Dorado Seaside, Dos Ceibas Tulum, Dreams Aventuras Riviera Maya - All Inclusive, Dreams Tulum Resort Spa All Inclusive, Dune Boutique Hotel Located At The Party Zone, El Pez A Colibri Boutique, Elements Tulum, Encantada Tulum, Encanto Tulum At Aldea Zama, Ginger Hotel Tulum, Grand Bahia Principe Akumal, Grand Bahia Principe Coba, Grand Bahia Principe Sian Ka´an All Inclusive, Grand Bahia Principe Tulum, Grand Palladium Colonial Resort, Grand Palladium Kantenah Resort, Grand Palladium Riviera Resort, Grand Palladium White Sands Resort, Grand Sirenis Riviera Maya Resort, Green House Tulum, Green Tulum, Habitas Tulum, Hacienda Doña Isabel Tulum, Harmony Glamping Tulum, Hidden Beach Tulum, Hilton Tulum Riviera Maya All-Inclusive Resort, Hip Hotel Tulum, Hotel Ahau Tulum, Hotel Bardo, Hotel Blanco Tulum, Hotel Blue Sky Tulum, Hotel Casa Santiago Tulum, Hotel Cielo y Selva, Hotel Kin Ha Pueblo Tulum, Hotel Maya Tulum, Hotel Panamera Tulum, Hotel Posada 06 Tulum, Hotel Tiki Tiki Tulum, Hotel Xio Akumal, Hotelito Azul Tulum, Hummingbird Double Room at Bufo Alvarius, Intima Resorts Tulum, Itour Mexico Tulum, Jashita Hotel (bahia Soliman), Joy Tulum, Kanan Tulum - Adults Only, Kasa Hotel + Residences Tulum, Kiima Tulum Hotel, Kore Tulum Retreat and Spa Resort - All Inclusive - Adults only, Kukulcan Hostel Friends Tulum, La Chan Cabañita Tulum, La Zebra Tulum, Lamat Tulum - Beach Front Boutique Hotel, Las Ranitas Eco-boutique Tulum, Las Tres Palmas Tulum, Las Villas Akumal, Live Tulum, Lo Nuestro Petite Tulum, Los Amigos Beach Tulum, Los Lirios Tulum, Lucky Traveler Hostel Tulum, Luna Llena Tulum, Luv Tulum, Maison Tulum, Manglex Cenote Eco Hotel Tulum, Mango Hotel Tulum, Mango Tulum, Maria Del Mar Tulum, Maya Cabañas Cenote Tulum, Maya Tulum, Maya Yoga Hostal Tulum, Mayan House Tulum, Mayan Monkey Hotel Hostel Tulum, Mestizo Galery Tulum, Mezzanine Tulum Colibri Boutique Hotels, Mi Amor Tulum, My Way Boutique Tulum, Naay Boutique Hotel Tulum, Nest Tulum Hotel, Nomade Tulum, Nueva Vida De Ramiro, Oh Tulum, Om Tulum Cabañas, Orchid House Tulum, Paamul, Pacha Tulum, Palms Tulum Luxury, Papaya Playa Tulum, Paraiso Hotel And Spa, Paramar Condos Tulum, Pavo Real Tulum, Piedra Escondida Tulum, Playa Kanek Boutique Hotel, Playa Kin Ha, Pocna Tulum Hotel, Posada 06 Tulum, Posada Gota De Sal Tulum, Posada Lamar Tulum, Punta Piedra Tulum, Radhoo Tulum, Residencia Gorila Tulum, Rosa Del Viento Tulum, Saasil Tulum, Sanara Tulum, Secrets Akumal Riviera Maya - Adults Only - All Inclusive, Selina Tulum, Sensimar Resort Riviera Maya, Gourmet, Serena Tulum, Siete Deseos Tulum, Solera Tulum, Sueños Tulum, Sunscape Akumal Beach, Tago Tulum by G Hotels, Tata Tulum, Teetotum Hotel Tulum, The Beach Tulum, The Royal Suites Yucatan By Palladium, The Sian Kaan At Grand Tulum All Inclusive, Tulum Aura Beach, Tulum Dune Boutique Hotel, Tulum Inn, Unico 20 87 Riviera Maya, Villa Alquimia Tulum, Villa Pescadores Tulum, Villas Geminis Boutique Tulum, Villas H2o Tulum, Villas Latinas Tulum, Villas Sirenas Tulum, Wish Tulum, Xcape Tulum, Xibalba Hotel Tulum, Xscape Tulum, Yoga Shala Tulum, Zamas Tulum, Zazil Kin Tulum, Zulum Tulum
  • Please note that the unit has a waiting time of 20 to 60 minutes to coordinate with the remaining passengers.
  • No rectrictions, anyone can participate.
  • This tour/activity will have a maximum of 999 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Traveler Photos

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Featured review
James_S
Seamless and easy transport from the airport to the hotel zone. Van is shared with other groups but comfortable.

Reviews

3.5
234 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
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Reviews by Viator travelers.
Showing 1-10 of 234 reviews
Good
hlucrecia1, Apr 2024
Safe ride. Good driver. Just a bit of a wait but that is understandable. Driver answered our questions
Never again
Roger_J, Apr 2024
I heard great reviews about this company, so I booked. We have been to Cancun four times. For the record, we were very late coming in. American Airlines was delayed for almost three hours, so we got in about 12:00 midnight. We were greeted by the host and told our driver would be there shortly. 1..5 hours later… driver was still 30 minutes away. We were getting worried because we were with the last few people in the Cancun airport pickup area at 1:30 AM. A little intimidating … An airport attendant came up to us and told we needed to act fast—- the driver may never come at this time, and he only had 4 taxis left for the night. We were forced to take a taxi for $130.00. We contacted the company and they never responded to our request for reimbursement. I would not recommend. We have never had issues before from the airport. There are a lot of choices. Choose wisely, the taxis are expensive as an emergency resort.
Horrible
Felicia_J, Apr 2024
Very difficult to work with supplier, Mexico Travel Solutions. Our flight was delayed - after numerous contacts, finally got the new time confirmed. Then we missed out connecting flight, so had to rebook for the next day. Mexico Travel Solutions would not accommodate the pick up for the next day and would not give a refund. Very difficult to work with - will never use them again
2 hours from landing to home
Hannah_R, Mar 2024
Sadly, long wait for shuttle pick up. No a/c felt in rear of van. I was last stop. Could have been first☹️
Easy group transport from CUN airport
James_S, Mar 2024
Seamless and easy transport from the airport to the hotel zone. Van is shared with other groups but comfortable.
Good
only1shab, Mar 2024
Experience was nice. My driver was quiet and didn’t talk much. But pleasant and friendly. Will use again when I return
No shuttle after 1 hour wait- took taxi
Karen_B, Feb 2024
Viator made the reservation with Mexico Travel Solutions. We were trying to get to Westin Cancun which is only 7 km from the airport but Mexico Travel Solutions MTS had 100 people waiting for a shuttle in the hot sun. MTS kept telling us to wait another 20 minutes more. After 1 hour of waiting, and only one shuttle coming during that time to take a group that had waited longer than us to Playa Del Carmen, we left to get a taxi. MTS doesn't have enough shuttles, they don't have benches or a shady waiting area. They over-promise and under-deliver. Avoid booking this through Viator because it's been one week and despite calling them while waiting in the MTS line at Cancun and sending proof of taxi fare paid, they have not refunded the $24 paid for a shuttle that never came for us. Not recommended
MTS was great
sukhankaur11, Feb 2024
MTS was easy to spot at the airport near the transportation hub and they had us wait for around 10 minutes for a shuttle. We were the only two in the car so we ended up getting a 'private' shuttle anyway!
best shuttle from airport to hotel in cancun!
Lorna_R, Feb 2024
it was very simple to find the shuttle. they were all very kind, they played great music in the van, and it was very economical!
Long ride
David_J, Feb 2024
Pickup at airport was fine. However, it took 2 hours from airport to the resort. We were late for a wedding rehearsal.
Worst transaction experience ever
Eric_W, Dec 2023
30 minute wait to get into a cramped vehicle. 1 and a half hours to get to my hotel that should have only been 10 - 15 minutes. Never again.
Unimpressed
Sylvia_Z, Dec 2023
MTS was awful, we had to wait almost hours for the transport. No sense of urgency from the staff at the airport. Also the viator representative gave MTS the wrong address after I was very clear that Motto by Hilton in tulum was my destination, was almost left stranded at Hilton Tulum. Didn't get to the hotel until 6 p.m when my flight landed at 12:15!
Fast and affordable
prbrt52d6y, Nov 2023
Was up in the van less than 5 min after arriving at agent. Friendly staff. Easier to recognize agent with their logo than just the white shirt and blue navy pants.
10/10
Georgia_h, Aug 2023
Great experience, super organised with giving us details and can't recommend enough. Someone met us at the airport and directed us to the shuttle, all very smooth.
Response from Host, Aug 2023
Dear passenger, thank you for taking a few minutes of your valuable time to let us know that we met your expectations, we hope to have the opportunity to serve you again. We will be happy to serve you as you deserve on your next trip. Kind regards, Customer Experience
If you want to be abandoned in Mexico, this is the service to choose!
Andrew_H, Jul 2023
Probably the most memorable part of the service was when they left me stranded at the airport 2 hours from my destination without notification, explanation, help, advice or assistance of any kind. After repeatedly emailing the Viator support line, searching for the shuttle and eventually relying on the support and assistance of kind hearted airport support personnel I took a taxi whilst they were still available. That trip cost me 150Euro! (see photo) The second most memorable event was the total lack of response to my emails asking for an explanation.
Response from Host, Jul 2023
Dear passenger, thank you for taking a few minutes of your valuable time to help us improve. Your comment is of great importance to us and we will do our best to resolve the inconvenience caused, we ask you to please send an email explaining your situation in more detail and your reservation information to customerservicemts@mexicotravelsolutions.com We deeply regret the inconvenience caused, hoping to have the opportunity to serve you as you deserve in the near future. Kind regards, Customer Experience
Nice driver, poor experience
Rene_V, Jul 2023
Driver friendly & nice. Van old Had to wait 25 mins before we could get in a van. 2 stops that took a long time to deliver other guests. If I had known this, I would have taken private transport. Trip length was simply to long this way, after 17 hours of travel
Response from Host, Jul 2023
Dear passenger, thank you for taking a few minutes of your valuable time to help us improve. We take your feedback seriously and will use it to make any necessary adjustments to our processes and procedures. We apologize for the inconvenience caused by the miscommunication that occurred with our driver regarding your shared transportation service. We understand the importance of clear and accurate communication, and we deeply regret any inconvenience this may have caused you. Once again, we apologize for any frustration or inconvenience this has caused, hoping to have the opportunity to serve you as you deserve in the near future. Kind regards, Customer Experience
Cheap but crowded!
Susana_V, Jun 2023
You will be waiting until they have a FULL van. It took us an hour to get transported to our hotel due to dropping off others. It was okay if you don't mind the wait and the crowded van.
Response from Host, Jun 2023
Dear passenger, thank you for taking a few minutes of your valuable time to help us improve. Your comment is of great importance to us and we are committed to taking your suggestions on board and utilizing them to enhance the quality of our services, ensuring a truly exceptional experience for all our customers. We're hoping to have the opportunity to serve you as you deserve in the near future. Kind regards, Customer Experience
Great choice
Maurice_H, Jun 2023
Awesome service. Clear directions provided and easy to locate. Friendly personnel and nice vehicle. No regrets
Response from Host, Jun 2023
Dear passenger, thank you for taking a few minutes of your valuable time to let us know that we met your expectations, we hope to have the opportunity to serve you again. We will be happy to serve you as you deserve on your next trip. Kind regards, Customer Experience
Cancun vacation
Shawna_M, Jun 2023
My Catamaran day was my favorite adventure of the trip The island was beautiful went theee time in 7 days I would definitely come back
Response from Host, Jun 2023
Dear passenger, thank you for taking a few minutes of your valuable time to let us know that we met your expectations, we hope to have the opportunity to serve you again. We will be happy to serve you as you deserve on your next trip. Kind regards, Customer Experience
Great Service ... ! Great Price .!
Frank_B, Apr 2023
Very resonable in Price Also offered us a Free tour to Teqilia tasting tour and 5th Ave Playa del Carmen shopping
Response from Host, May 2023
Dear passenger, thank you for taking a few minutes of your valuable time to let us know that we met your expectations, we hope to have the opportunity to serve you again. We will be happy to serve you as you deserve on your next trip. Kind regards, Customer Experience
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