Cancun Airport: Shuttle Cancun & Playa del Carmen Hotels

Badge of ExcellenceCancun, Mexico
Cancun Airport Shuttle to Hotels in Cancun

From $29.00

Price varies by group size

Select Date and Travelers

up to 24 hours before the experience starts (local time)

  • 30 minutes to 1 hour 30 minutes
  • Pickup offered
  • Mobile ticket
  • Offered in: English


Embark on a splendid 30- to 60-minute shuttle ride from Cancun Airport to Cancun Hotels. Your comfortable shuttle ensures your absolute relaxation, whisking you away effortlessly between the airport and your hotel. With affordable pricing at all service areas, continuous departures, hassle-free transportation, and the bliss of air-conditioned vehicles, you're guaranteed a seamless journey. Saves yourself time, money, and headaches when you choose this service.
  • Breeze past long lines for taxis at the airport
  • Prepay an affordable, reliable service
  • Travel with your entire group in one shuttle
  • Comfortable, air-conditioned vehicles

What's Included

  • One-Way or Roundtrip Shuttle Service
  • Air-conditioned vehicle
  • All Fees and Taxes
  • Excess luggage charges (where applicable)
  • Gratuities

Meeting And Pickup

Pickup points

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Start time

Confirm time with the local provider in advance of your experience.

Opening hours

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Drop-off points

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Pickup details

**Airport Pickup:** Upon arrival, please collect your baggage and head to the Arrivals Hall. Your driver waits outside of the terminal in the Ground Transportation pick-up area holding a sign displaying an orange Cancun Travel Experience logo. Please present your confirmation or photo ID upon pickup. Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time. Arrivals: If by any chance, you encounter any issues locating your driver please go to any of the following meeting points: - Terminal 2 (Domestic arrivals) at Welcome Bar - Terminal 2 (International arrivals) at Welcome Bar - Terminal 3 at Margaritaville Bar - Terminal 4 at Welcome Bar **Hotel Pickup:** Your exact pickup time will be confirmed a day before your flight departure, your driver will meet you at the lobby of your hotel. Please present your confirmation or photo ID upon pickup. Please be ready and waiting a few minutes before the confirmed pickup time, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.

What To Expect

Additional Info

  • Confirmation will be received at time of booking
  • Infants must sit on laps
  • Near public transportation
  • Most travelers can participate
  • Not wheelchair accessible
  • Partial cancellations/refunds are not available for roundtrip transportation services.
  • Our services operate from 5:00AM to 11:59PM, if your arrival and/or departure falls outside these times please reach out to confirm availability.
  • For any last-minute changes and/or delays, please reach out immediately, please note all last minute changes are subject to availability and can´t be guaranteed.
  • Arrivals: Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time.
  • Departures: Please be ready and waiting at the lobby of your hotel, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
  • Please note pickups to/from multiple airport terminals/hotels are not allowed, pickup times are based on traffic/road limitations, any requests for changes will be reviewed and accepetd or rejected on supplier´s sole discretion.
  • Transfer services are not exchangable for any other services/routes.
  • This tour/activity will have a maximum of 52 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Traveler Photos

Featured review
This company was absolutely amazing. Prompt communication and drivers were professional and on time. Our flight was late and they sent us a WhatsApp to put us at ease and let us know they were waiting for us. The van was comfortable, spacious and air conditioned. I would highly recommend them ( Cancun Travel Experience) and will book with them the next time I need airport transfers.


123 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
Reviews by Viator travelers.
Showing 1-10 of 123 reviews
What a relief to see our...
Patricia_V, Apr 2024
What a relief to see our driver with his sign after stepping out of the hysteria of the airport. Delightful experience!
Best transfer
Taylor_E, Apr 2024
So glad that I booked with them! Effortless pickup was waiting with a sign with my name on it private shuttle a/c very kind driver! Don’t forget to tip they are great
Lost but found
Demetria_C, Apr 2024
Pickup was a bit confusing, Shuttle was waiting, but we didn't walk further enough. But one call he arrived took luggage and escorted us to Shuttle. Ride was easy and short, overall great experience no issues.
Viator, just makes things easier
Brenda_L, Apr 2024
Driver for our shuttle was up front & very visible with our name board on pick up. Very polite, not a crazy driver. All in our group were very pleased with the service. Will be using again & will refer anyone looking for excursions or shuttles to try Viator. We have not been disappointed yet with now 5 under our belts. Thanks Viator, you add to our vacation experiences by having good quality vendors & ease of use.
Great experience
Kelly_D, Mar 2024
The driver was there ready for us. His sign was easy to view with our name on it. My only suggestion would be to have cold water available after a long day of travel.
Wonderful service!
Sariah_P, Mar 2024
This was a perfect experience- received a timely text from our driver, Abbi, when we landed, saying he was there with a sign. We found him immediately. He was friendly and SO helpful in finding our Airbnb that had horrible directions. He didn’t leave until we had found the proper floor and entrance. We inadvertently forgot an item in the shuttle van, and he texted us to let us know and delivered it to us first thing the next morning. Thanks again Abbi!
Book this service for peace of mind at the airport
Kathryn_A, Mar 2024
Totally recommend booking your travel ahead of time. Once you land in Cancun, hundreds of people are screaming at you trying to sell you their service. Having our travel booked ahead of time, Abi was waiting for was with a sign that had my name of it. We walked right up, verified identity and then we were off. It was so nice to have! Abi safely drove us to our hotel and pointed out a few restaurants in the area for us to try. He was awesome. Highly recommend the service!
Excllent Airport Shuttel Service provided by Cancun Experience
Subhashis_N, Mar 2024
The driver arrived at the promised time and picked us up from the airport. The driver informed us that ut would take twenty-five mintues to drive from the airport to the hotel. The driver was very professional and we reached out hotel in twenty minutes. On our return trip to the aiport, we were informed the previous day of our designated pick-up time from our hotel, This time also the driver reached the hotel right at the time as promsed. This driver was also very professional and we reached the airport in twenty minutes. In summay, we were very satisfied with the airport shuttle service procided by Cancun Experience travel company and would not hesitate to recommend their service to tourists planning to vacation in Cancun.
Trip from airport to hotel
Bradford_M, Mar 2024
Awesome service from airport to hotel . Was on time and texted trough what’s app and would recommend to everyone
Very prompt and friendly....
Peter_H, Mar 2024
Very prompt and friendly. Not the most luxurious transfer, but very clean and well maintained for the price point. Exceptional value.
Find another provider!
Stoney_W, Mar 2024
Didn’t use them. Used local transport at airport. Suggest you find another provider. This company is unprofessional.
Hugo was the best driver....
Havyn_M, Mar 2024
Hugo was the best driver. He picked us up early which was amazing and made sure we felt safe and comfortable.
Easy breezy shuttle
Jeff_G, Mar 2024
Timely, safe, quick, comfortable. I’ve had nightmare experiences in the past, getting from the airport to my destination. This couldn’t be easier and more reliable - will definitely rebook for my next visit!
Great ride to the airport without any issues
Janeth_G, Feb 2024
Received a WhatsApp message with all of the details needed for a great experience. The driver showed up on time and got my wife and I to the airport without any issues.
Great customer service...
Cassie_S, Feb 2024
Great customer service and on time. The driver was attentive and made sure to explain where we were headed
No driver
Julia_F, Feb 2024
My driver was no where to be found so therefore I had to get another shuttle. He called 30 minutes after I landed but I was already in another shuttle. He said he was at Margaritaville which I would not have looked.
Response from Host, Feb 2024
Dear Julia_F We are sorry to hear your experience was not ideal. As shared on your Airport Transportation Details, you were sent a specific time and location of pick-up, which was 50 minutes past your arrival time righ at the meeting point described. We give our valued guests that time in order for them to make it past customs and baggage claim with no issue. In your case, it only took 30 minutes for the proccess mentioned above. We request our valued guests to reach out once they are ready for pick-up in case they arrive before their scheduled pick-up time so our driver can meet you. We were not given this opportunity due to your decision to take a different shuttle. Warm regards, The Cancun Travel Experience Team
Amazing ! The driver was...
Ayshia_M, Feb 2024
Amazing ! The driver was easy to find book this company for transportation! Great customer service and organized
Affordable and Safw
Monique_D, Feb 2024
Our driver had my name on the board for me to easily identify our ride. He stopped at a local store so we were able to pick up snacks and water.
Just get on the bus
Jenny_K, Feb 2024
Luggage was delayed upon our arrival. Because I was focused on getting the bags I could not contact anyone in charge of the transport I arranged from Cancun to Playa del Carmen. There was no transport waiting for me and the person I spoke to on the phone (when I was finally free to call) basically said that’s too bad. Wound up on the ADO bus to get to my destination. I have mobility issues and that’s why I arranged transport in advance. But now I know that even with the difficulty getting on bus I can do it
quick and seamless
Chuong_T, Jan 2024
Our driver was prompt and efficient, very friendly and outgoing. We would definitely use them again when coming back to Cancun!

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