Cancun

Cancun Guided Bus City Tour (from Cancun and Riviera Maya)

Cancun, Mexico
Cancun Guided Bus City Tour and Shopping

From $49.00

Select Date and Travelers

up to 24 hours before the experience starts (local time)

  • 5 hours
  • Pickup offered
  • Mobile ticket
  • Offered in: English

Overview

Discover Cancun beyond its beaches and bars. This bus tour gives you a far more comprehensive view of the city than you'd get on your own. See places that most tourists miss, enjoy free time to shop at a local market and a well-known mall, snap photos at the colorful "Cancun" sign, and visit a tequila museum.
  • Explore the city of Cancun on a guided bus tour
  • See places that most Cancun visitors miss
  • Learn about the history of Cancun from your guide
  • Free time to shop for souvenirs and local crafts

What's Included

  • Live commentary
  • Bottled water
  • Tequila tasting
  • Use of selfie stick
  • Food
  • Other drinks
  • Gratuities

Meeting and Pickup

You can head directly to your preferred meeting point, or request pickup.

Meeting points

Select a meeting point
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Pickup points

Select a pickup point

End point

This activity ends back at the meeting point.

Pickup details

Keep in mind there are two options for this excursion and the service will be given according to the type of ticket you reserve: FROM A MEETING POINT we will meet you at one of the 5 established meeting points in Cancun from where you will be boarding the Bus Tour. WITH PICK-UP you must indicate the hotel where you want us to pick you up from the options listed. Pick up is available in selected areas of Cancun, Costa Mujeres, Puerto Morelos and Playa del Carmen.

What To Expect

Cancun (Pass By)

Tulum Avenue (Pass By)

Mercado 28

50 minutesAdmission Ticket Free

Avenida Kukulkan (Pass By)

Plaza la Fiesta

50 minutesAdmission Ticket Free

Playa Delfines

30 minutesAdmission Ticket Free

Additional Info

  • Confirmation will be received at time of booking
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Infants must sit on laps
  • Most travelers can participate
  • This tour will take place rain or shine.
  • This tour/activity will have a maximum of 75 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Traveler Photos

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Reviews

4.5
80 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
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Reviews by Viator travelers.
Showing 1-10 of 80 reviews
Amazing experience
Roli_S, Mar 2024
Everything about this experience was great. The tour guides Tony and Arturo as well as the driver Esaùl were amazing. I was picked up promptly from my hotel in a van and taken to the pick-up point at Playa delfines where we boarded the open air bus. It was a great way to learn about the history of Cancun and get to see the city at the same time. I would highly recommend this experience.
Not worth it.
Marie_M, Jan 2024
Shopping was no what we had expected. It was only souvenirs and jewelry. Would have liked to go to the large mercado 28. Didn't enjoy being made to dance every time you got off the bus or yell when certain words were spoken.
Response from Host, Apr 2024
Hello Marie! we´ll like to thank you for letting us know about your experience on our tour. We also like to apologize for the inconvinience during the tour, we´re always looking to improve so your comments will help. During the tour, the guides try to make the tour enjoyable, and why not... a bit fun, but no passanger is forced to do anything they don´t like, we apologize again if you didn´t enjoy this part. Sincerely, Xightseeing Xcursions
Great day out!
Philip_C, Jan 2024
Really fun tour. Very well organised. Hotel pick up from playa del carmen area was really reasonably priced. Had a great time, although mercado 28 is quite expensive. We got souvenirs much cheaper in other places like Isla Mujeres. Would definitely do this tour again though!
Good experience
George_B, Oct 2023
The tour around town was interesting and the guide was funny. I was picked up right on time. We made 2 stops for tequila tasting and shopping. At the first stop the vendors were a bit aggressive, the second stop was much better.
Excellent
sonia_h, Oct 2023
This was an amazing tour I had so much fun the staff made it enjoyable and new the history of Mexico . I would definitely do it again and also recommend it to family and friends.
Awesome fun
Felishia_B, Sep 2023
Had a good time. Learned a lot about the origin of Cancun. The operators were fun. They answered all my questions. Definitely will tell everyone about them. Thanks
Meets expectations
Janese_J, Sep 2023
The tour guide was funny. Had a great experience. It was not a double decker bus as I was expecting. It was a mini van. I was grateful because the heat level here is on another level. We stopped at a few shops for souvenirs, and there was also Tequila tasting. That was the best part.
Enjoyable
Erica_C, Jul 2023
Enjoyed this trip. Staff was engaging and provided historical information. Recommend for anyone going to Cancun.
Great trip!!!
Erik_B, Jun 2023
Very informative and fun trip! The bus ride was comfortable and cool, considering it was very very hot outside. We made three stops where we were allowed to eat and purchase gifts for family members. We especially loved eating some authentic Mexican food from street vendors.
Nice experience for the...
Valerie_B, Apr 2023
Nice experience for the family! We would love to do sometime similar during our next travel excursion.
Great personable experience - Took time to explain history of the place
Nilesh_P, Feb 2023
Exellent history, information, and letting guests take pictures, stop overs at market, and Cancun sign area. Great personality of the staff members.
Response from Host, Mar 2023
Hello! Thank you for sharing your experience with us on the Cancun City Tour, it is very nice to hear from our clients. We hope to see you again very soon!
Too Much Shopping-Very Little Sightseeing
Pat_H, Feb 2023
The majority of this is excursion is being dropped off to shop. The guides were knowledgeable & fun. We were expecting to learn more about Cancún rather than shopping for 2 hours.
Response from Host, Feb 2023
Hello Pat! Thank you very much for taking some of your time and share your experience. We´re taking into consideration your comments, staring with the shopping time. We´re also glad to know that you had fun and we´ll make the tour more cultural. Thanks again!
Its worth it even with kids
Katherine_V, Jan 2023
I went with my husband and 8 month old the bottom decker had space for stroller everything as described except there was no chocolate factory and I would recommend they make change of going to Cancun sign first not last because we went at the end of tour around 2:30 and there was a long line and weren’t able to get out to take pictures
Response from Host, Feb 2023
Hello Kathrine! Thanks for takinf of your time to let us know about the City Tour, we´re considering taking the chocolate factory off of the itinerary doe to the lack of staff to provide the tour and tasting, thank you for for comment and we´ll take into consideration the sign stop. We hope to see you soon!
City tour - not much to see
Abha_S, Jan 2023
The tour started off nice- then became quite boring with not much information given. Also the tour guide - who was a very nice person- talked mostly in Spanish- so we did not understand much. The double decker bus was a fun experience.
Response from Host, Feb 2023
Hello Abha! Thanks for taking some of your time to let us know about your experience on our tour, we will let the guides know about your comments so this doesnt happen again. Once again, thank you!
Disappointed
Robin_P, Jan 2023
The Tour started out Great, but then the tour announcer failed to tell us that another portion of our tour was in the same building as another. And when we asked about the missing portion , he says Oh it was just in the building we had just left. We were highly disappointed 😞
Response from Host, Jan 2023
Hello Robin, we´re very sorry to hear this, we are always willing to provide the best expercience possible but, we´re not sure what you mean by missing portion, we are also confused by the different type of buildings you´re talking about, we have no other comments or complains related to this inccident on pur tour. The team and guides on the bus are always on time and they make sure the tour is provided as published, so we are not sure that it is our tour you are talking about. Once again, we´re sorry to hear about your experience on the tour you went on, please let us know if there is anything we can help with.
City bus tour
Rhondi_B, Oct 2022
Our tour guide Peter was welcoming and informative. Abraham our driver kept us safe traveling in the city. Will definitely do it again. Especially the tequila and chocolate tasting. Yum!
Response from Host, Oct 2022
Hello Rhondi! Thanks for sharing your experience with us, we are very happy to read your comments. Hope to see you very soon. Regards!
Good
Jeet_P, Aug 2022
It was a good tour. The guides were nice too and over all it was great experience. The only downfall was the heat. It was really hot so please prepare accordingly.
Response from Host, Aug 2022
Hello! Thank you very much for taking some of your time to let us know about your experience, we´re very happy to hear from our clients. We hope to see you soon again.
I would not recommend this tour.
Tracie_H, Jul 2022
The guides were nice, but we would have rather seen a more authentic side of Mexico. We stopped at an expensive souvenir shop and then stopped at a mall. The tequila factory and chocolate factory were inside the mall. The best part was being out to the south and seeing the beautiful water.
Response from Host, Jul 2022
Hello Tracie, thanks for writing and let us know about your experience. Cancun is a very young city and it was build to be a touristic area since the begining, that´s why we have no authentic side... However maybe the guide didn´t explained enough of the story, the shopping part is hard to skip becouse most people request it when the tour was planned. We will pass on the information to the planning area though. Thanks again,
Frustação no passeio guiado em Cancún
Marcelo_P, Jun 2023
Os guias apresentaram as historias dos locais definidos no passeio demandando um certo tempo. Então no momento mais esperado por todos, fomos negados a tirar a foto no nome de Cancún na praia, devido a quantidade de pessoas na fila. Todos ocupantes do passeio ficaram frustrados, pois era a grande foto de Cancún. Espero q isso seja revisto, pois já usei a Viator em dois passeios e foi tudo bem.
A éviter absolument
JAUNASSE_F, Dec 2022
Expérience à éviter absolument. Nous avons passé 3h30 dans le bus pour l'aller et la même chose pour le retour. Il n'y avait pas assez de places pour tout le monde, les enfants ont dû monter sur nos genoux afin que tout le monde puisse monter. Cette visite guidée est la plus mauvaise que nous n'ayons jamais fait, elle se résume à 1h00 passé dans un commerce imposé, puis 1h00 dans un centre commercial et après retour à l'hôtel. Nous n'avons rien vu de Cancun, absolument lamentable de faire payer ce prix là pour une telle expérience.
Response from Host, Dec 2022
Hello Jaunasse! First of all, thanks for writing and let us know about your experience on our tour, we apologize for the inconvinience during our tour but, sometimes events ocurr during the operation and some of them are out of our hands or control, like accidents on the road that dont let our van to get to some of the pickups, plus the fact that the hotel where you stayed is about 2hrs away from cancun, if we have to add all the repaving and construction being done in the city, we agree that it made the tour ride back anf forth very long, therefore it coused for you to miss the introduction of the tour. We will arrange with Viator in order to refund 20% of the tour to compensate the inconvinience that you had to go through this day. The stops scheduled in our itinerary are already settled and shopping at this places is completely optional, you are free to shop at any stores in the area, and there is a big variety of them as am sure you saw. Once again, we apologize for the trouble you had to go through and thank you for letting us know. Xightseeing Xcursions

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