Hello, Melissa. My name is Anastasiya, Im the director of City Art Tours Mexico. Im really sorry that the taxi driver was not able to find the meeting point and you couldn't join the tour. I feel as well that there might be a lack of the communication as I answered you in the same review you left us on Facebook.
Yesterday we tried to contact you through different ways, including this platform where you purchased the tour to help you with the directions and understand if you need any help finding us. Melissa, we will be more than happy to see you with us.
Please, contact us through Viator/Trip Advisor, phone number +52 998 21 22 972 or write to info.cityarttours@gmail.com to rearrange the tour. We answer the social networks as well and it will be a pleasure to show you the street art scene in Cancun.
Im here for any help you need,
Anastasiya