Cancun
From Cancun Airport to Cancun Hotel Zone PRIVATE transfer one way

One-Way Private Transfer from Cancun Airport to Cancun Hotel Zone

Cancun, Mexico
  • 10 minutes to 3 hours
  • Pickup offered
  • Mobile ticket

Overview

Avoid waiting for taxis or taking slow public transportation with this ground transfer from Cancún International Airport to any resort or condo in the Cancún Hotel Zone. With this private service, your driver meets you at the ground transportation gate and drives directly to the hotel zone, hassle-free. Make the roughly 30-minute journey in the comfort of a private vehicle with room for up to 10 passengers (added cost).
  • A private transfer from Cancun Airport to the Cancun Hotel Zone
  • Avoid waiting for taxis or taking slow public transportation
  • Travel to your destination without dragging luggage around
  • Travel in comfort with room for up to 10 passengers (added cost)

What's Included

  • Private transportation
  • Air-conditioned vehicle
  • Multiple stops, multiple locations, shared shuttle
  • Gratuities

Meeting and Pickup

You can head directly to your preferred meeting point, or request pickup.

Meeting points

Select a meeting point
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Pickup points

Select a pickup point

End point

  • Hotel Zone, Cancún, Quintana Roo, Mexico

    Arrival transfer from Cancun International Airport to your hotel, condo or resort in Cancún Hotel Zone.

Pickup details

At Cancun International Airport, we pick you up at Ground Transportation gate (taxis, buses, tours, shuttles). Our agent contacts you at arrivals terminal for your flight, at the ground transportation gate. He has a sign with your name on it so you can identify him.

What To Expect

Additional Info

  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Infant seats available
  • Most travelers can participate
  • This is a private tour/activity. Only your group will participate

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Traveler Photos

Reviews

5.0
49 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
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Reviews by Viator travelers.
Showing 1-10 of 49 reviews
Good experience
Mandy_K, Mar 2024
We were picked up where he said he would be and on time. Had a great experience getting to hotel safely Would recommend
Response from Host, Apr 2024
Thank you for taking the time to share your experience with us. It was a pleasure having you!
Efficient
Terry_G, Mar 2024
Professional from the website chat for booking to the ride itself. A representative was waiting after our arrival, even though we had to wait a long time for bags. Got us on our way quickly in a clean and comfortable van.
Response from Host, Apr 2024
Thank you for taking the time to share your experience. It was a pleasure having you on board!
Excellent Service!
Daniel_W, Mar 2024
The service and customer support surpassed our expectations. My parents were delayed in immigration due to long lines, so the car service patiently waited for them for over an hour. I don’t know any other service that would do that. Our driver was polite and very professional. I will definitely be booking with this company in the future.
Response from Host, Mar 2024
Thank you so much for kind words. We will share your comments with the rest of our team. We are always encouraged to continue doing our best in providing great experiences to our passengers.
Great Service
Mackenzie_W, Mar 2024
My daughter missed her flight to Cancun and did not arrive with her group and could not take the hotel shuttle. The travel experience company called me and gave very clear and direct instructions to help her avoid the craziness in the Cancun airport and text when she was in the car and on her way and again once she arrived at her resort. The service was impeccable.
Response from Host, Mar 2024
Thank you for your positive feedback about our services. Our team will be glad to know they are doing a good job in providing safe and accommodating services.
They were open a d...
Hope_W, Feb 2024
They were open a d available I had several delays but they were accommodating and communicated with me the entire trip.
Response from Host, Feb 2024
Thank you for your feedback, Hope. We always do our best to accommodate our passengers, even when there are delays on the flight. And it always makes it so much easier to be in communication.
Not recommended
Marianna_B, Jan 2024
We had to wait 20 minutes for the driver to arrive… When he arrived he was driving really fast and not really carefully..
Response from Host, Jan 2024
Dear Marian. We appreciate your feedback and we will follow up on your experience. This is a sensitive matter to us.
Easy process and safe and lovely ride.
Dana_D, Dec 2023
The trip was so easy and our driver was lovely. Highly recommend. The process was easy to book and our driver was waiting with our name as soon as we arrived.
Response from Host, Jan 2024
Thank you for taking the time to share your experience. We look forward to being of service again in the near future.
Everything was great. Our...
Chris_B, Dec 2023
Everything was great. Our flight was delayed and driver was there waiting for us. He gave us a few recommendations for restaurants and got us to our hotel safely.
Response from Host, Jan 2024
Dear Chris. Thanks so much for taking the time to share your feedback. We are always encouraged to keep doing our best in providing good experiences.
Awesome
Kimberly_S, Dec 2023
Great communication and they ensure they find you when you arrive by having your name on a sign. Overall experience from beginning to end was superb.
Response from Host, Jan 2024
Thank you for your positive feedback. We will share your words with our team, they'll be happy to know they are doing a great job.
Friendly Driver!
Sergio_D, Nov 2023
Very friendly driver. Theres was a bit of confusion at pickup from our end but it all worked out. We easily got in contact with them and got picked up very quickly. Would definitely use again.
Response from Host, Nov 2023
Thank your for reviewing our services. We appreciate your comments and we look forward to being of service again in the near future.
Excellent
Kennard_G, Nov 2023
Quick transportation to resort. Resort, drivers was on time. Representative was waiting with clip board with name right outside airport.
Response from Host, Nov 2023
From all of us, the Excellence Transfers team, we thank you for your review. It was a pleasure having you on board!
Definitely recommend
Andre_R, Nov 2023
We booked this while we were in transit at the airport. We didn't hear back from them and our flight was delayed so we were a bit nervous. but! When we landed we got a pleasant call from Rosie who explained to us where our driver was and everything. After we landed though we got an email that explained everything. They track your flight just in case its delayed and they don't leave you hanging. Our driver; Eleazar! He was awesome! We spoke the entire drive and he told us where we could go for excursions, though we had that planned. He was a sweetheart.
Response from Host, Nov 2023
Thank you so much for such a detailed review. It was a pleasure having you on board. We will share your words with the rest of our team. We hope to see you again soon!
Great service
Alfredo_V, Oct 2023
Great service, driver was holding sign with my name on it outside the airport doors . Everything went smooth and no issues at all
Response from Host, Nov 2023
Thank you Alfredo for your review. Much appreciated by all of us. We look forward to being of service again in the near future.
First timer in cancun
Oscar_S, Oct 2023
Excellence transfer services were really amazing, we didnt wait long to be picked up from airport to hilton cancun only 20min drive
Response from Host, Oct 2023
Thank you Oscar for your review. We appreciate your taking the time to share your experience with us. It was a pleasure having you!
Easy
Sharon_E, Aug 2023
They were waiting for me upon arrival and everything was smooth. I was traveling solo and felt safe and secure.
Professional
melicia_S, Jul 2023
The driver was on time and very professional 👏 he introduced himself and process to assist us with our bags. He drives safely to our distinction. upon reaching he assist with taking out our luggage and wish us a safe flight ✈️ 🙏
Response from Host, Jul 2023
Dear Melicia. Your feedback is much appreciated. From all of us at Excellence Transfers we thank you for taking the time to review our services. We hope we can be of service again in the near future.
Good
ricardo_r, Jul 2023
Friendly drivers. Cold air (AC) ! Drivers knew were they were going, good experience over all……………..
Response from Host, Jul 2023
Thank you for taking the time to share your experience with us. It was a pleasure having you on board!
Reliable and accurate
David_G, Jul 2023
Very good experience. Flight was delayed over an hour and they (karina) were still outside waiting with a sign that had our name. Hopped in the van and off we went…worth the extra $$ for peace of mind
Response from Host, Jul 2023
Thank you David for your review. We will share your words with the rest of our team. They are always glad when we hear positive comments about their work.
Amazing customer service and flexibility!
Haleigh_C, Jun 2023
Amazing!! Our flight was delayed and our bags didn’t make our flight but we’re arriving 30 mins after we arrived and they were so amazing and flexible to wait. Manny the driver was great and made us feel comfortable. I will definitely be utilizing this service for future stays.
Response from Host, Jul 2023
Thank you for taking the time to share your experience. We are glad we were able to provide a positive experience, even after the situation with your bags not arriving. We know it can be stressful when all you want is to relax. Hopefully the airline got your bags and the rest of your stay was a pleasant one. We look forward to being of service again the in the future!
Above and beyond service
stephanieg1999, Jun 2023
I made a mistake on my end to not enter in my arrival information but this transportation service went above and beyond to help me get to my destination in Cancun. They reached out to me to make sure they arrived to where I was. My driver was amazing and courteous. I’d definitely use this service again
Response from Host, Jul 2023
Thank you so much for taking the time to write a review. It was a pleasure having you on board. And we are glad we were able to provide a positive experience. We hope we see you again soon!

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