up to 24 hours before the experience starts (local time)
You will be contacted by email to confirm your exact pick-up time and nearest pick-up point if your hotel or accommodation is not served by the bus routes. The duration of the transfers is approximate. The exact duration will depend on the time of day and traffic conditions. Pick ups are only available for hotels in Cancun and Playa Mujeres.
You can cancel up to 24 hours in advance of the experience for a full refund.