Good day and thank you for booking with us.
To clarify, the advertisement on the Viator booking platform highlights that you will be required to walk to the bumper ball location. However, we concede you should have been accompanied by a tour guide and we will investigate why this was not the case.
The bumper balls were suspended for your own safety: The use of this equipment is not recommended when temperatures are excessively high as the plastic gets extremely hot and could cause burns. As a tour operator it is our duty to protect you from potential injury and unfortunately, on your day, this decision was taken.
As a compromise, we offered a Sandboarding activity.
We trust our explanation is to your satisfaction.
Best regards
Breathless Nomad