We're reaching out to you regarding the recent experience you had aboard our catamaran. Firstly, we want to extend our sincerest apologies for the distressing encounter you described in your review.
Your feedback is of utmost importance to us, and we want to assure you that it deeply concerns us. The incident you mentioned is not reflective of the high standards we strive to maintain. Rest assured, we are actively investigating the matter internally.
Creating a welcoming and safe environment for all our guests is our top priority, and it deeply troubles us to hear that you encountered behavior that was disrespectful and inappropriate. We are taking necessary steps to address this issue and prevent such incidents from occurring in the future.
We understand that your experience with us fell short of your expectations, and for that, we are genuinely sorry. Your feedback is invaluable as it helps us improve and better serve our guests.
If you're open to it, we would appreciate the opportunity to speak with you personally to further discuss your experience and explore how we can make things right. Please feel free to reach out at your convenience.
Once again, we apologize for any discomfort and disappointment you experienced during your time with us. Your satisfaction is our utmost priority, and we are committed to ensuring that your next visit is a positive and memorable one.
Warm regards,
Catamaran Cruises Management.