Thank you for taking the time to share your feedback, Kay. We really appreciate your insights and are delighted to hear that you enjoyed the journey, particularly Joseph's insightful lead through Charleston's French Quarter.
On the other hand, regarding the dietary options, we always aim to accommodate various dietary preferences, and while we do our best to offer vegan options, there are occasions where we may need to suggest vegetarian alternatives due to the limited availability of strictly vegan dishes at our selected food stops. Please know that we carefully select our food partners to highlight local businesses in Charleston - which may sometimes limit flexibility in certain dietary requests.
We equally understand your concerns about portion sizes and want to assure you that we carefully curate the portions of our selections to provide a balanced tasting experience. Our aim is to ensure that no guest leaves feeling overly full or unsatisfied, but we regret that this was not your experience on this occasion. Your feedback is invaluable, and we continuously review our offerings to maintain our high standards of quality and guest satisfaction.
While we regret that your experience fell short of your expectations, we're grateful for the positive aspects you highlighted. It's important to us that every guest leaves our tours satisfied, and our team takes your comments positively. We'll review your feedback internally to ensure we continue to improve and deliver exceptional journeys for all our guests. If you’d like to discuss this further, don’t hesitate to reach out to us at info@secrettours.com.