TripAdvisor specifically requested that I respond to this review, so I called and chatted with this customer about why she disliked the experience so much. Unfortunately, she indicated that her first issue was with another guest, saying this other woman made her feel awkward and uncomfortable, and there was unfortunately not much the guide could do about that. He did try to handle the awkwardness the best he could, and it's a rare occurrence that we have to manage guests like that. When I asked this customer how this experience hadn't lived up to her expectations based on its description, she also indicated that she "maybe read the description too fast," which is also out of our control. What we provided this customer was exactly what's in the tour description: "Explore the hidden side of Chicago on a 2-hour walking tour of The Loop, a bustling neighborhood that’s full of wild history, architectural landmarks and some of the city’s most fascinating characters. Follow your local guide along the sidewalk, and stop to notice the overlooked details and untold stories that even life-long locals sometimes miss. Experience the city one small piece at a time on a route that traces a path between Chicago’s littlest treasures, and get an inside look at life in the Second City." But I do regret that she didn't enjoy her experience due to another customer and her own misunderstanding of what the tour was going to be. For future customers, please read the tour description and contact us if you have questions regarding content, and please refer to the hundreds of 5-star reviews for this tour route from locals and out-of-town guests who have enjoyed learning how to use the Pedway and access some surprising interiors from it.