Dear Brandon_L,
Thank you for your review.
We appreciate the time you have taken to write about your experience with us.
Unfortunately, the office is closed on the weekends and we are sorry that we were not able to respond in time.
The reason you have been referred to Viator Customer service is because you have booked and paid through Viator. We cannot make changes to your booking since you have not booked directly with us. We can only cancel or make changes to our own bookings.
You are more than welcome to send us a mail to: info@stromma.dk
We hope that you have had a good stay in Copenhagen.
Have a good day