Dear Patricia,
Pilar here, we appreciate your comments. Oliver, without any doubt, is one of our best suppliers in the area of Cork but he is extremely busy plus was an accident on his way to pick you up.
We had request your pick up at 09:30 AM, on our list Regal Princess docket at 09:00 AM, we always give 30 minutes to disembark... apologies Patricia for this missunderstanding and we are very glad that at the end the your tour turns a great one.
I am so sorry once again and hoping see you again soon...
Pilar Gonzalez
topprivatetoursuk@gmail.com