Dear Darrell_G,
Thank you for leaving your feedback on the Burj Khalifa: At the Top Entrance with Lunch or Dinner at Rooftop, The Burj Club experience. We would like to highlight that Orient Tours is merely the ticketing agent and that your complaint purely reflects the service provided by Burj Khalifa.
We regret to read about the experience you have had. We completely understand your situation and apologize for the negative experience.
We will be sure to forward your review to the team responsible.
We would lastly like to highlight that it is clearly mentioned when booking that the lunch or dinner is not on the 125th but on the 3rd floor,
Kindly see the excact sentence we took from our page: Entrance to At the Top - 124th & 125th floor.
3-course meal @ Rooftop Restaurant - Burj Club ( 3-floor)
Lunch or Dinner Only ( as per selection)
Best regards,
Nicole Raijmakers
Guest Services Executive
ORIENT TOURS LLC