Hello Ms.Jamie Greer and Joseph Franklin, thank you for taking your valuable time off and rating us 5 stars on another platform wherein you have appreciated our service and our guides.
Linking your 5-star review here.
https://www.tripadvisor.com/Profile/Trek25080344583?fid=0a7da7d7-3d88-4189-b3b0-9d77d7fc32bb
However, it is disappointing at the same time surprising to see that you have rated us differently here with a 1star within a span of just few hours. This is such an immoral act and the content in your review is untrue and fabricated.
We are one among the oldest tour operators in Dubai offering top class service and hospitality to our guests. We are well confident about what we offer and hence we never take down any negative or false review in exchange for refunds.
Dear readers, this is a clear case of demanding for a refund after enjoying all the activities.
We have offered everything included in your package, and we strongly stand by it. We have not deprived you of any service that was included in the package and not offered to you. But if you are expecting the other facilities like premium lounge services, free Alcohol or other facilities also to be included as part of your package, sorry that’s not possible or feasible for us as it has a lot of cost involved in it.
The premium lounge service we offer is an additional facility we offer because of high demand from our guests who want luxury and get everything sorted at ease. This includes Garden table chair seating, full service on the table with hostess, upgraded meal, canned beverages and balcony view of the shows. All these exclusive facilities at hardly the price of a coffee in Dubai.
This is one of the most appreciated services and we are fully booked out on every other day. Above all, opting for it or not depends on every individual’s discretion.
You have booked the cheapest priced package for just 60$ which includes pickup/drop from your hotel, Open desert quad biking, High dune safari, Camel ride, sandboarding, sheesha, henna painting, entertainment live shows, soft beverages and five course BBQ dinner.
All of the above-mentioned was offered to you in full and complete justice has been done for what you paid.
But expecting other facilities for the price you paid for is beyond our limitations and has high expenses involved.
On a kind note, Mr. Jaime, everything comes with its own price and value and we certainly are not running a charity show.
In your review you have compared us with other camps. This in itself, is a statement of prevarication as if you had really visited other camps, you would not have written this to us.
We stand out from other camps in numerous ways like open desert biking which most companies fail to offer, high dune safari with well experienced guides and although we have the capacity and vast area to accommodate about 500 +people at our ABC TOURS MAJILIS campsite, we never do so as we always aim at offering personalized attention to our guests.
Furthermore, most of our guests are repeated guests and we always receive feedback from our guests as to how average their previous experience was with other camps and that choosing to book the DESERT SAFARI PROGRAM with ABC TOURS was their best decision.
We thrive every day and offer everything that’s within our capacity to make sure our guests have the most unforgettable and memorable evening with us. However, on the other hand, if some mindsets and intentions are just to find fault and can never be satisfied no matter what we offer, that’s way beyond our control.
Thank you again for your participation. Good day.