Hi Michael,
Thank you for taking the time to post your review.
While we appreciate you taking the time to offer feedback, your account isn’t accurate.
Here’s my attempt to clear things up.
For our Scuba diving session, two of you signed up. We requested your T-shirt and shoe sizes per protocol (we arrange for wetsuits and fins based on those sizes).
We were surprised to see 4 people instead of 2 on the day of the session. We didn't mind when your friends said they just wanted to watch and not dive because we could fit all four of you in our car.
The first issue we encountered was that your T-shirt sizes were XXL instead of XXXL
Your shoe sizes were 14 UK, not 13 UK.
As a result, the wetsuits and fins were one size smaller than needed.
Because of the tight fit, one of you decided not to wear his wetsuit. Because his feet were unprotected, he scratched them on the rocks.
We also gave you new wetsuits rather than damaged ones, as you claim.
Regarding the bus, we only provide free transportation within Dubai. You were arriving from Sharjah, where transportation costs AED 100 per person.
The driver, on the other hand, asked you to pay AED 100 for all four of you, rather than the full fee of AED 400 - a 75% discount on transportation.
You refused to pay, claiming that you had already done so. When, in fact, you only paid for the scuba diving session and not transportation.
Now, let's talk about your two friends who were only interested in watching. When we reached the dive spot, they asked us to take them to Dubai Mall. As a freediving school, we offer pick-up and drop-off services to our students. We do not offer transportation to or from tourist attractions.
Regardless, we drove them to Dubai Mall.
I hope this clarifies things.
Thank you for your kind words about our instructor. We are a PADI 5-star diving center and do everything possible to provide excellent service.
We hope you will give us another chance to serve you when you return to Dubai.
If you have any questions, please do not hesitate to contact us at info@apneazone.club or call us at +971 50 640 1044.
We appreciate your business and hope to see you again.
Regards