Dear Marnie,
Thank you for taking the time to share your feedback about your recent experience with us. We are sorry to hear that your tour did not meet your expectations and that you encountered challenges with communication and the overall experience.
We apologize for any shortcomings in our communication regarding the tour duration, meeting times, and the unexpected limitations we faced during the cave exploration due to sea conditions. Your feedback is important to us, and we will use it to improve our services and ensure a better experience for our future guests.
We understand the importance of providing informative and engaging tours, and we regret that we fell short in delivering on this aspect during your visit. We will address these issues internally to prevent similar occurrences in the future and enhance the overall quality of our tours.
We apologize for any confusion or inconvenience caused by the scheduling issues you encountered. We will work to ensure that our communication processes are clearer and more efficient moving forward to prevent such situations from happening again.
Your satisfaction is our priority, and we appreciate your feedback as it helps us strive for excellence in all aspects of our operations. If you would be willing to discuss your experience further or provide more details, please feel free to reach out to us directly.
Thank you for bringing these matters to our attention. We hope to have the opportunity to make it right and provide you with a more enjoyable experience in the future.
Warm regards,
Exploring Seydisfjordur.