Andre, we're sad to hear about the trouble you had in trying to take our tour. It is so important to us that our guests are well taken care of, even when things go wrong. We have passed this information along to our managers, as there were other guests checked into the tour that night and your guide was present. We were unable to connect with the number we have on file for you--if you could please reach out to us at guestrelations@wejunket.com, we'd love to discuss this further and make this experience up to you. Thank you so much for your patience, and we look forward to hearing from you.