Thank you for sharing your feedback with us regarding your recent experience, despite the disappointment caused by the tour cancellation.
We deeply regret any frustration caused by the cancellation, which was necessitated by adverse marine conditions posing a safety risk for water activities. Puerto Rico's tropical weather can be incredibly unpredictable, and unfortunately, conditions can worsen throughout the day or even within hours, making it challenging to cancel the tour the day before.
We understand the inconvenience of not receiving notification of the cancellation upon your arrival at the meeting point. Please accept our sincere apologies for any inconvenience this may have caused.
To mitigate the impact, we provided ferry tickets so you could still explore Culebra, although not as initially planned. Additionally, we sent a weather update the day before the tour to inform you of the conditions and the possibility of cancellation on-site.
Your satisfaction is of utmost importance to us, and we appreciate your understanding of the circumstances beyond our control. We continuously strive to enhance our services and communication procedures to provide a better experience for our customers.
If you need any assistance or would like to share any comments with us. Don't hesitate to reach out at 787-245-4545 or at our email info@kayakingpuertorico.com.
Thank you for your valuable feedback, and we hope to have the opportunity to welcome you on a future tour under more favorable conditions