During the trip myself and my partner were essentially kidnapped by the camel driver on the way back to camp after the sunset ride. After sunset, us and 21 others were waiting in the desert for camels to come and pick us up. After about 30 minutes, 3 camels showed up and myself, my partner, and a mother/daughter were instructed to get on the camels. About halfway back to camp, we met up with another 10 people from our group and the camel driver put the camels down and instructed the mother/daughter to get off but for me and my partner to stay on. The rest of the group asked if they could just walk back to camp instead of waiting for more camels that were not in sight. The camel driver said of course and led the trail of 3 camels and the walkers back to camp. Once arriving at camp, the walkers were instructed to turn into the back gate but he continued to take me and my partner further past camp. We initially thought he was going to park the camels around the other side where we had gotten on, but instead he continued on for another 30 minutes and stopped at a deserted camp in the pitch dark. We asked why we were there and where the others in the group were. The driver stated, "just sit down, the others are coming by car" even though it was clear that this camp was closed, empty, and not in any shape to receive guests for the scheduled dinner. The camel driver then attempted to sell us some items which we agreed to purchase in an attempt to get him to take us back to our original group. After about 20 more minutes of lies about why he took us to this spot, he agreed to take us back to the camp we were supposed to be at, but then claimed to be lost and started to head even further from the direction we were supposed to be going.
Because I have a very good sense of direction, I was aware of where we needed to go so my partner and I took off quickly in the proper direction until we could see the faint light of the camp.
Once we escaped back to the camp, visibly shaken, we collected our bags and asked to be directed to our room as the rest of the group had already been given tents and were washing up for dinner. Instead of being shown our tent, we were told again to just "sit down for a moment" and the staff continued on with their other business. I asked if I could use the bathroom but was told that the bathrooms are only in the tents. So I again asked if we could be taken to our tent then, but this request was ignored.
As we waited to be shown to our tent, dinner was served and cleaned up and at about 2300, we were finally told our tent was ready. The staff took us back around the building to a car that was waiting and we were told that they would be driving us over to our tent. We asked what camp they were taking us to and the staff said, "just get in, we will show you." After the experience with the camel ride, we informed the staff that we were not interested in being separated from the rest of the tour group again and would like to stay here in this main camp with everyone else.
The staff became confrontational and insisted we must get in the car to go to our tent as there is nothing for us at the main camp. Instead of separating from the group, my partner and I accepted an invitation from another guest to use an extra bed that they had in their tent for the night.
Needless to say, we did not get any sleep that night as we anxiously awaited our departure time in the morning to get away from the dishonest and disrespectful staff from this tour.
I do not know what the camel drivers intentions were if my partner and I had not ran back in the opposite direction to camp, but nothing about that situation felt safe or enjoyable as we expected based on the tour description.
My request for a refund from this experience was denied. It was incredibly disappointing that our dream, "Luxury" trip to Morocco had to be tainted by the memories from this excursion.