Dear Customer,
Thank you for taking time to share your feedback with us.
We are sorry the tour you've experienced was not up to your expetations.
We do respect your opinion, of course, and we'll indeed investigate about the guide.
We want to specify, though, that the tour is very well described as a ride on a typical Florentine Gondola with the following inclusions:
- Florence boat ride aboard a traditional barchetto
-Cruise down the Arno River and pass under the Ponte Vecchio
- Enjoy a glass of Prosecco while gliding down the river
- Pass beautiful Florence attractions like the Uffizi Gallery and the Corsini Palace
You are actually complaining about features that are the exact description of the experience, so we understand that you didn't like the format.
This is, actually, one of our most famous and appreciated tour formats, but 'de gustibus non dispuitandum est'.
Thank you again for sharing your feedback with us.
We hope to have the opportunity to have you on another of our experiences, in the future.
Best regards,
Florencetown - Towsn of Italy Customer Care