Good afternoon from Caf Tour & Travel,
Dear Customer,
thank you for your review.
We regret to hear about your concerns, and we'd like to address them properly.
It seems there might have been some confusion, as our customer service team is readily available seven days a week, with operating hours from 8:30 am to 7:00 pm. Additionally, we make every effort to ensure that our contact information is easily accessible on our website, including our email address, phone number, and WhatsApp contact details. As you can see, there are several ways to contact our offices.
Furthermore, we recommend that in situations where you require assistance with bookings or inquiries related to Viator, you also reach out directly to Viator's customer service for prompt assistance.
We truly hope that this clarifies the methods of communication available and hope the above information would meet your understanding.
Kind regards