Good afternoon from Caf Tour & Travel,
Dear David,
We are sorry to hear about your negative experience. Upon investigating with our operational office, we can confirm that our assistant was present at the meeting point from 11:15 to 11:45, wearing a blue kway adorned with the logos of Caf Tour & Travel and Gray Line Florence.
Regarding the customer support line, we apologize for the inconvenience you faced in trying to reach us. Please note that we have a dedicated emergency number, always indicated in your voucher on online, for any problems or emergencies, and it appears that we did not receive any calls from you on that line.
Hoping that the above clarifications meet your undestanding,
Warm regards