Dear Pauline,
We are sorry to read that our tour didn’t meet your expectations.
This tour includes the guided visit of the Cathedral with skip the line entrance and the extraordinary opening of the secret Terraces that you will explore and get to know with the company of our expert tour guide.
The ticket is valid 72 hours and it allows you to visit the whole Duomo complex on your own after the guided tour: Giotto’s Bell Tower, the Baptistery and Opera del Duomo Museum.
For the whole month of October 2023, due to some extraordinary restoration works inside the Duomo, we have been forced to modify the usual itinerary. In fact, we were not visiting the northern Terraces as usual, but the Southern Terraces. The “Terrazza sud” can be reached only after climbing up all the Brunelleschi’s Cupola. We believe that this is a unique experience since the guide accompanies our clients up to the top of the Duomo where you can admire, following the knowledgeable words of our professional guide, the amazing frescoes painted way back in the 1500s from great artists such as Vasari and Zuccari.
This tour includes the climbing of lots of stairs, with the usual itinerary also, so it requires a good state of health and it is not suggested for people with mobility diseases or other personal issues. When a traveller decides to participate in this tour, they must be prepared to climb up lots of steps in any case. Our tour guides explain how this tour works before starting it and they specify how many steps clients have to climb and all the details.
Anyways, you would have encountered the same exact issue with other local providers since the closure of the Terraces was imposed by the Opera di Santa Maria del Fiore, it was not our decision. I would like to make clear that nobody could have visited the Northern Terraces in October.
We strongly believe that this change benefited most of our customers since in that way, they had a more complete experience. In fact, most of them are happy with this additional service with no additional costs. We are sorry to read that you didn’t like it instead.
We thank you again for taking your time to leave us your feedback.
Have a nice day,
CiaoFlorence Staff