Dear Customer,
Thank you for sharing your feedback regarding your recent visit to the Galleria dell'Accademia. We appreciate your input and would like to address your concerns.
Due to the exceptionally high number of visitors each day eager to explore the Galleria dell'Accademia, it is not uncommon for separate queues to form, including one for "skip the line ticket" holders.
Although we acknowledge that waiting can be tedious after purchasing skip-the-line tickets, please note that the duration of our tour inside the Accademia remains unchanged and is not affected by this inconvenience.
Additionally, it is worth mentioning that the skip-the-line queue typically tends to be significantly shorter than the regular ticket queue.
We appreciate your understanding in this matter and sincerely apologize for any inconvenience caused.
Our aim is to ensure that our customers have a fulfilling experience while exploring the gallery's treasures, and we are glad or guide. Your feedback is valuable to us as we continuously strive to improve our services and deliver exceptional experiences to our customers.
Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you on one of our tours again in the future.
Best regards,
Florencetown - Towns of Italy Customer Care