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Jericoacoara Premium Full Day Tour

Badge of ExcellenceFortaleza, Brazil

17 hours (approx.)
Pickup offered
Mobile ticket
Offered in: English

Overview

What's Included

Air-conditioned vehicle
Accredited Tourist Guide

Breakfast
Lunch
Environmental Fee - Approximate value of R$ 41.50
Blue Hole Entrance - Approximately R$ 20.00

Meeting and Pickup

Pickup points

Select a pickup point

Start time

03:00 AM

Pickup details

We pick up guests at hotels: located in Praia do Futuro, Beira Mar (Mucuripe and Meireles), Praia de Iracema, Marina Park. The client must wait at the hotel reception or at the agreed location, the guide will call you by name.

What To Expect

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Infants must sit on laps
Most travelers can participate

7 hours to visit and the rest of the time is for travel
The State of Ceará is the only region where it is not mandatory for the tour guide to have more than one language. Our guides speak fluent Portuguese and Spanish and basic English. Remembering that ours is a tour based on an experience in contact with nature and wonderful beaches, we guarantee an excellent activity for each of our customers.
The guide provides the main information in three languages (Portuguese, English and Spanish), however, the rest of the crew and people involved in the activity speak predominantly Portuguese.
This tour/activity will have a maximum of 30 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.

Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.

Reviews

4.0

11 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

We perform checks on reviews

Showing 1-3 of 11 reviews

Not what we expected

Laci_H, Apr 2024

If you want to spend a good amount of time in jericoacoara; this is not the tour to do it in. We only spent an hour there at the end of the day and we would have loved to have at least 4 hours. It is also not an English speaking tour which it was advertised as. You stop at a gas station for breakfast and dinner while changing from the bus to trucks and it is not a fast or organized process. The first stop at the lake was okay but wish we didn’t spend time at the two other stops during the day.

Response from Host, Apr 2024

Hi Laci, I hope you are well. Firstly, I would like to express my sincere thanks for sharing your concerns and feedback with us. We greatly value the opportunity to learn and grow from our customers’ experiences. I am deeply sorry that your experience with us did not meet your expectations. Your detailed report allows us to better understand the areas we need to improve and we are committed to taking immediate action to resolve the issues raised. I completely understand your frustration regarding the limited time in Jericoacoara, as well as the lack of clarity regarding the tour itinerary and logistics. Your suggestion for a more direct and focused itinerary in Jericoacoara is very valid and will be considered carefully when reviewing our tours. Regarding the language issue, we sincerely apologize for any confusion or discomfort caused by the lack of an English-speaking guide. This is not in line with our service standards and we will ensure that steps are taken to ensure that future tours are properly communicated and accompanied by English-speaking guides as advertised. I would like to assure you that your concerns have been taken very seriously and shared with our operations team so that we can implement immediate improvements. Your opinion is extremely valuable to us and we are committed to ensuring that your future experiences with us are truly memorable. Thank you again for giving us the opportunity to improve. Please know that we are here for you, and if there is anything else we can do to make things right, please don't hesitate to contact us at any time. Yours sincerely, Ana.

Incredibly Disappointing

Alexys_N, Nov 2023

I chose, and paid almost 3 times more for, the “premium” tour specifically because it was advertised as being in English - in fact the only Jericoacoara tour listed on the website in English. Neither my guide, the bus driver, nor the buggy driver spoke English. The guide did manage to use Google Translate to communicate the basics of the first stop to me and some of the other passengers assisted me to ensure I understood the correct times and meeting points throughout the day. But overall, I completely missed out on any descriptions of the sights or experiences. I requested a partial refund from Viator based on my experience not aligning with the advertised tour description. Viator refused to give any sort of refund, said “The operator informed that the Guide spoke 3 languages” (basically called me a liar - why would I make this up???). After a second follow up with more explanations and examples of my experience, Viator continued to refuse any sort of refund or compensation. First and last time using a Viator trip.

Response from Host, Feb 2024

We apologize for the disappointing experience you had with our Jericoacoara Premium Full Day Tour. Your feedback is important to us, and we take your comments seriously. We regret any miscommunication regarding the language spoken during the tour. We will investigate internally to ensure that such situations do not occur in the future and that accurate information is provided to our customers. Regarding your refund request, we understand your frustration and want to clarify our refund policy. Refunds are typically offered when a passenger is unable to complete the tour due to issues caused by the agency. In your case, we acknowledge that you were able to participate in the tour. While we regret any miscommunication regarding the language spoken during the tour, we must adhere to our policy. We apologize for any confusion regarding this matter and appreciate your understanding. Rest assured, we will review our policies and communication channels to ensure better handling of such situations in the future. We appreciate your honesty in sharing your experience with us and thank you for bringing these concerns to our attention.

Muy buena excursión

Guido_H, Jan 2024

Excelente el atardecer en las dunas Muy linda las lagunas pero se destaca la laguna paraiso Me.gustaria más tiempo en jericoacoara

Response from Host, Jan 2024

We are very happy that you enjoyed our tour. We work with the best guides, and we always try to offer a unique experience! Come back soon to visit us