Hi Jason,
isn't that something! You only read what you want to read right? Why are you blaming US as operator when you booked with VIATOR who messed up the listing? All you read is PRIVATE FOR 5 PERSONS? Come on! You didn't read that the entire tour is described as a historic walking tour?:
"Discover the capital Phnom Penh past and present on this private tour. Combining history, tradition, culture and the modern city, this is a varied tour of highlights. Journey to an island on the Mekong river to discover a local way of life and enjoy tuk tuk rides in the open air. See the lavish Royal Palace, the Silver Pagoda and learn about history at the Tuol Sleng Genocide Museum."
You have all that in front of you, but you only complain about the private 5-person part?
QUESTION?
did we pick you up from your hotel? NO
did we take you on a tuktuk ride? NO
did we take you to a river or museum? NO
DID YOU RAISE ANY CONCERNS ON THE BOAT? NO
Did you get off the boat after the snorkel part because it was so awful? NO
Did you all drink like pirates and took advantage of the open bar? HELL YEAH!
Did you fill your bellies with 2 fresh buffets? of course!
Did you lie about the passengers on the boat to get more attention and sound dramatic! Bet ya!
In your refund claim you saying there were 25 persons on the boat and now it is 40. The ship is registered for 55passengers and that day we had 27 and everyone had a cushioned seat. Knowing the market on the island for over 15 years, I can tell you that you will NOT get a private option with our services for a dollar less!
If you think you got overcharged, that might be because VIATOR is charging 28% commissions. You sir are blaming the small guys that the big guys overcharged you while we gave you a great day on the water and none of you got off the boat when the times were there! Shame on you! Just rude.