I scheduled for snorkeling with my friend at 10 am. I was texted to say we had to go at 2 pm or we would have to go to the snorkeling and sand bar for $45 more dollars. We chose the 2 pm snorkeling only. When we arrived, he said the water may be murky and he cannot guarantee we will see coral reefs so will take us to the sandbar for drinking and music. We said why can’t we see coral reefs- and he said it is winter . I could not believe he would even offer the trip if it was not guaranteed. We are still waiting for the “ complete refund “ he snapped that he would give. Very disappointing and shocking of this deceptive booking. There should be a disclaimer that because it is winter- they cannot guarantee anything.
Response from Host, Dec 2023
This is a water activity and we go out into the ocean. When there is a storm we try everything we can to accommodate the tour. I am sorry to hear you were disappointed it was windy and raining, but this is not something we can control. It is natural causes