Please provide us with the details by inputting the name of the Cruise ship you will be arriving on or your preferred pick up/meeting (see details options below). We need to know specifically where to pick you up from. There are multiple ships in port each day, please let us know which specific cruise ship you are arriving on, or we will not know which one to pick you up from. This is crucial information for the day of your tour. o The local representative for your tour will be wearing bright orange and carrying an orange flag o Meet on the main boardwalk/sidewalk in front of your ship o For Harv and Marv's look for the blue “Harv and Marv's” sign o DO NOT GO TO THE TRAM - stay at your ship Meeting time is 15 minutes BEFORE your tour departure time. If you cannot locate your representative - stay put and call our DISPATCH/TRANSPORT Staff at 907-209-8686. **Alternate pick up locations:** We will no longer pick up at hotels, B&B, or other accommodations or locations. If you are staying in the downtown area, you have the option to meet at a cruise ship dock or in front of the Alaska State Museum(395 Whittier St, Juneau, AK 99801). Meeting Instructions for Alaska Steamship Dock (AS) - Located across the street (towards the water) from the Red Dog Saloon. Meet at the top of the steps at the brick plaza between the canopy and the cruise ship (if no ship is present, wait at the top of the steps) Meeting Instructions for Cruise Ship Terminal or "Tram" (CT) - Meet on the waterside of the big red tram building in front of the the cruise ship If you are staying in **Lemon Creek, "Out the Road", or in the Mendenhall Valley** area, you must meet at Statter Harbor(11497 Auke Bay Harbor Rd, Juneau, AK 99801); see self transport instructions. **Self Transports to Statter Harbor:** **meeting time will be 20 minutes after confirmed tour time** - Please note this is different from the time on your reservation confirmation which indicates pick up from downtown - you do not have to meet us until 10 minutes before your water time. Please meet the Captain/Crew at the top of the gangway in front of the gray building (where the large whale tail/restrooms are) under the covered area at Statter (Auke Bay) Harbor. 11497 Auke Bay Harbor Rd, Juneau, AK 99801. If you cannot locate your Captain/Crew - stay put and call our DISPATCH/TRANSPORT Staff at 907-209-8686. If you are unable to reach someone on that number, you can call reservations directly at: 907-209-7288. PLEASE NOTE: Statter Harbor requires a parking pass! Please allow time to park and purchase a parking pass from the Kiosk. Please be sure to bring these instructions with you on the day of your tour! *We send out specific instructions 30 days before your scheduled tour. Please check back with us for more specifics.*
up to 24 hours before the experience starts (local time)