Thank you for taking the time to share your feedback about your recent pub crawl experience. We sincerely apologize that you were disappointed with your tour guide.
We understand your frustration at being left behind at one of the stops. We take pride in ensuring that all our participants stay together as a group throughout the crawl. After speaking with your tour guide, she informed us that you left each stop early and walked to the next bar on your own in order to be served first. The only way to not get separated from the group, is to stay on the tour with the guide. Had you stayed with the group this would not have happened, and you wouldn’t have had to figure out the route on your own.
The tour guide did not skip a bar but replaced one bar with another due to a staffing issue at one of the locations.
Regarding the spilled drinks, we are truly sorry another guest bumped into the table and a tray of beer was spilled. The server replaced the beer and addressed the spill. The guide offered some of the “half- empty foamy beers” to some of the guests that asked if they could have them in addition to the new beer that the server brought so they received more than they paid for.
We apologize for the rushed experience at one of the stops. We aim to provide ample time for our participants to enjoy each bar and its atmosphere. The reason one stop was shorter than the others was because the tour guide took the time to run a contest and take a group photo which most guests usually enjoy.
Concerning the lack of information about the bars, we regret that you did not actually stay at each stop during the tour, or you would have seen that our guides are trained to share interesting facts and anecdotes about the bars we visit. Sarah is one of our most engaging and informative guides, but you would need to be present at the bar to have heard her information.
We value your feedback and will use it to improve our pub crawl experience for future participants. We hope you will give us another chance to demonstrate our commitment to providing an enjoyable and memorable pub crawl experience, as the rest of the group had a great time as you can see from the photo of your tour.