Thank you for taking the time to share your feedback on your recent tour with Discovery Travel. We're pleased to hear that overall, you found the tour enjoyable and that Garfield, our guide, made a positive impact on your experience.
We understand your disappointment with the island visit not aligning with your expectations and the limited time available. It is unfortunate that the island has evolved into a bit of a tourist attraction, and it has become more of a photo stop than an immersive destination. A lot of people make the mistake of thinking it will be a beautiful tropical island with a white sandy beach. Whereas in reality, although the scenery of the island is stunning, the beach is often not what people have in mind. We try to show accurate images of the island on our website and tour listings.
Additionally, we appreciate your understanding that sometimes the timings are influenced by the tides, which is a factor beyond our control. We'll work to enhance communication on these aspects to manage expectations better and ensure a more seamless experience for our guests.
We value your feedback, and it serves as an essential guide for us to continually improve our tours. We hope to have the opportunity to welcome you back for another adventure, perhaps exploring different off-the-beaten-path destinations in Khao Lak.